LEADER 00814nam0-22002771i-450 001 990005323350403321 005 20230407111506.0 035 $a000532335 035 $aFED01000532335 035 $a(Aleph)000532335FED01 035 $a000532335 100 $a19990604d1943----km-y0itay50------ba 101 0 $aita 102 $aIT 105 $ay-------001yy 200 1 $aAntonio Sogliano$ecommemorazione tenuta il 20 novembre 1942-XXI nella Reale Accademia d'Italia$fPericle Ducati 210 $aRoma$cReale Accademia d'Italia$d1943 215 $a7 p.$d25 cm 700 1$aDucati,$bPericle$f<1880-1944>$036453 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aLG 912 $a990005323350403321 952 $aOPUSC. 19 (19)$bs.i.$fFLFBC 959 $aFLFBC 996 $aAntonio Sogliano$9597121 997 $aUNINA LEADER 03902 am 22008533u 450 001 9910765877103321 005 20170815122359.0 010 $a1-134-24881-4 010 $a1-134-24882-2 010 $a1-280-54899-1 010 $a9786610548996 010 $a0-203-00300-4 024 7 $a10.4324/9780203003008 035 $a(CKB)1000000000359656 035 $a(EBL)273725 035 $a(OCoLC)299572226 035 $a(SSID)ssj0000138114 035 $a(PQKBManifestationID)11146791 035 $a(PQKBTitleCode)TC0000138114 035 $a(PQKBWorkID)10096429 035 $a(PQKB)11466253 035 $a(MiAaPQ)EBC273725 035 $a(OCoLC)74753175 035 $a(oapen)https://directory.doabooks.org/handle/20.500.12854/35920 035 $a(MiAaPQ)EBC7245482 035 $a(Au-PeEL)EBL7245482 035 $a(OCoLC)1378937908 035 $a(EXLCZ)991000000000359656 100 $a20180331d2006 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aDevelopments in the call centre industry $eanalysis, changes, and challenges /$fedited by John Burgess and Julia Connell 210 $cTaylor & Francis$d2006 210 1$aNew York :$cRoutledge,$d2006. 215 $a1 online resource (225 p.) 225 1 $aRoutledge Studies in Business Organizations and Networks 300 $aDescription based upon print version of record. 311 $a0-415-51148-8 311 $a0-415-35702-0 320 $aIncludes bibliographical references and index. 327 $aBook Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres 327 $a8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index 330 $aOver the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. 410 0$aRoutledge Studies in Business Organizations and Networks 606 $aCall centers 606 $aTelecommunication 610 $awork 610 $aemployees 610 $amanagers 610 $aagents 610 $aoperation 610 $asector 610 $aoffshoring 610 $aresearch 610 $abusiness 610 $aprocess 615 0$aCall centers. 615 0$aTelecommunication. 676 $a381.142 676 $a381/.142 676 $a658.812 700 $aConnell$b Julia$4edt$0899674 701 $aBurgess$b John$g(K. John)$0939619 701 $aConnell$b Julia$f1956-$0899674 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910765877103321 996 $aDevelopments in the call centre industry$93653619 997 $aUNINA LEADER 00795nam a2200193 i 4500 001 991004356635607536 005 20241210113600.0 008 241210s1930 it erl 001 0 ita d 040 $aBibl. Dip.le Aggr. Scienze Giuridiche - Sez. Studi Giuridici$bita$cSocioculturale Scs 041 0 $aita 082 04$a336$223 100 1 $aMaffuccini, Matteo$0403656 245 13$aLe imposte di consumo secondo il R. Decreto-Legge 20 marzo 1930, abolitore delle cinte e dei dazi interni /$cavv. Matteo Maffuccini 260 $aNapoli :$bContessa & Fratelli,$c1930 300 $a322 p. ;$c25 cm 650 4$aImposte di consumo$xManuali 912 $a991004356635607536 996 $aImposte di consumo secondo il R. Decreto-Legge 20 marzo 1930, abolitore delle cinte e dei dazi interni$94300084 997 $aUNISALENTO