LEADER 04144nam 22008535 450 001 9910785058503321 005 20200920110659.0 010 $a1-282-67204-5 010 $a9786612672040 010 $a0-230-24518-8 024 7 $a10.1057/9780230245181 035 $a(CKB)2670000000032023 035 $a(EBL)555458 035 $a(OCoLC)648759553 035 $a(SSID)ssj0001618370 035 $a(PQKBManifestationID)16347293 035 $a(PQKBTitleCode)TC0001618370 035 $a(PQKBWorkID)14922389 035 $a(PQKB)10873651 035 $a(SSID)ssj0000414867 035 $a(PQKBManifestationID)12103326 035 $a(PQKBTitleCode)TC0000414867 035 $a(PQKBWorkID)10409624 035 $a(PQKB)11525359 035 $a(DE-He213)978-0-230-24518-1 035 $a(MiAaPQ)EBC555458 035 $a(EXLCZ)992670000000032023 100 $a20151029d2009 u| 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aContours of Ableism$b[electronic resource] $eThe Production of Disability and Abledness /$fby F. Campbell 205 $a1st ed. 2009. 210 1$aLondon :$cPalgrave Macmillan UK :$cImprint: Palgrave Macmillan,$d2009. 215 $a1 online resource (246 p.) 300 $aDescription based upon print version of record. 311 $a1-349-36790-7 311 $a0-230-57928-0 320 $aIncludes bibliographical references and index. 327 $aPart 1. Cogitating Ableism. 1. The Project of Ableism -- 2. Internalised Ableism: The Tyranny Within -- 3. Tentative Disability - Mitigation and Its Discontents -- 4. Love Objects and Transhuman Beasts? Riding the Technologies -- Part 2. Spectres of Ableism. 5. The Deaf Trade: Selling the Cochlear Implant -- 6. Print Media Representations of the 'Uncooperative' Disabled Patient: The Case of Clint Hallam -- 7. Disability Matters: Embodiment, Teaching and Standpoint -- 8. Pathological Femaleness: Disability Jurisprudence and Ontological Envelopment -- 9. Disability Harm and Wrongful Life Torts -- 10. Searching for Subjectivity: The Enigma of Devoteeism, Conjoinment and Transableism -- Afterword: From Disability Studies to Studies in Ableism. 330 $aChallenging notions of what constitutes 'normal' and 'pathological' bodies, this ambitious, agenda-setting study theoretically reinvigorates disability studies by reconceptualising it as 'studies of ableism' focusing on the practices and formations of able-bodiedness to uncover what it means to be 'able' rather than 'disabled'. 606 $aSocial policy 606 $aEducational sociology 606 $aSocial medicine 606 $aSocial service 606 $aHuman body?Social aspects 606 $aSociology 606 $aSocial Policy$3https://scigraph.springernature.com/ontologies/product-market-codes/X33000 606 $aSociology of Education$3https://scigraph.springernature.com/ontologies/product-market-codes/O29000 606 $aMedical Sociology$3https://scigraph.springernature.com/ontologies/product-market-codes/X22150 606 $aSocial Work and Community Development$3https://scigraph.springernature.com/ontologies/product-market-codes/X33080 606 $aSociology of the Body$3https://scigraph.springernature.com/ontologies/product-market-codes/X22230 606 $aSociology, general$3https://scigraph.springernature.com/ontologies/product-market-codes/X22000 615 0$aSocial policy. 615 0$aEducational sociology. 615 0$aSocial medicine. 615 0$aSocial service. 615 0$aHuman body?Social aspects. 615 0$aSociology. 615 14$aSocial Policy. 615 24$aSociology of Education. 615 24$aMedical Sociology. 615 24$aSocial Work and Community Development. 615 24$aSociology of the Body. 615 24$aSociology, general. 676 $a305.908 676 $a362.4 700 $aCampbell$b F$4aut$4http://id.loc.gov/vocabulary/relators/aut$01537673 906 $aBOOK 912 $a9910785058503321 996 $aContours of Ableism$93787093 997 $aUNINA LEADER 03610nam 22006255 450 001 9910746970203321 005 20251008145140.0 010 $a9783031433207 010 $a3031433203 024 7 $a10.1007/978-3-031-43320-7 035 $a(MiAaPQ)EBC30767610 035 $a(Au-PeEL)EBL30767610 035 $a(CKB)28447143700041 035 $a(DE-He213)978-3-031-43320-7 035 $a(EXLCZ)9928447143700041 100 $a20231002d2023 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$a(Im)politeness at a Slovenian Call Centre $eA Cross-Media Examination /$fby Sara Orthaber 205 $a1st ed. 2023. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2023. 215 $a1 online resource (0 pages) 225 1 $aAdvances in (Im)politeness Studies,$x2524-4019 311 08$aPrint version: Orthaber, Sara (Im)politeness at a Slovenian Call Centre Cham : Springer International Publishing AG,c2023 9783031433191 327 $a(Im)politeness in technologically mediated interactions -- The structure of the study and methodology -- Calls for information and request emails -- Impoliteness in calls for information and request emails -- Impoliteness in complaint calls and social media complaints -- Towards an understanding of (im)politeness in Slovenian customer service interactions. 330 $aThis volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer?service provider relationships. The diverse readership and appeal are essential features of this book. 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