LEADER 05586nam 22006855 450 001 996466300103316 005 20200701083826.0 010 $a3-030-30179-6 024 7 $a10.1007/978-3-030-30179-8 035 $a(CKB)4100000009191120 035 $a(DE-He213)978-3-030-30179-8 035 $a(MiAaPQ)EBC5922411 035 $a(PPN)255650744 035 $a(EXLCZ)994100000009191120 100 $a20190823d2019 u| 0 101 0 $aeng 135 $aurnn|008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aKI 2019: Advances in Artificial Intelligence$b[electronic resource] $e42nd German Conference on AI, Kassel, Germany, September 23?26, 2019, Proceedings /$fedited by Christoph Benzmüller, Heiner Stuckenschmidt 205 $a1st ed. 2019. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2019. 215 $a1 online resource (XI, 354 p. 170 illus., 60 illus. in color.) 225 1 $aLecture Notes in Artificial Intelligence ;$v11793 311 $a3-030-30178-8 320 $aIncludes bibliographical references and index. 327 $aTowards Computational Persuasion via Natural Language Argumentation Dialogues -- Analogy-Based Preference Learning with Kernels -- Data Acquisition for Argument Search: The args.me Corpus -- Monotone and Online Fair Division -- A human-oriented System for Equational Reasoning -- Mixing Description Logics in Privacy-Preserving Ontology Publishing -- Clustering of Argument Graphs Using Semantic Similarity Measures -- Reducing Search Space of Genetic Algorithms for Fast Black Box Attacks on Image Classifiers -- An Empirical Study of the Usefulness of State-Dependent Action Costs in Planning -- Strong Equivalence for Argumentation Frameworks with Collective Attacks -- Developing Fuzzy Inference Systems from Qualitative Interviews for Travel Mode Choice in an Agent-based Mobility Simulation -- Monte-Carlo Search for Prize-Collecting Robot Motion Planning with Time Windows, Capacities, Pickups, and Deliveries -- Automated Robot Skill Learning from Demonstration for Various Robot Systems -- Learning Gradient-based ICA by Neurally Estimating Mutual Information -- Enhancing Explainability of Deep Reinforcement Learning Through Selective Layer-Wise Relevance Propagation.-A Crow Search-based Genetic Algorithm for Solving Two-dimensional Bin Packing Problem -- Extracting Reasons for Moral Judgments Under Various Ethical Principles -- Gaussian Lifted Marginal Filtering -- An Introduction to AnyBURL -- Simplifying Automated Pattern Selection for Planning with Symbolic Pattern Databases -- ALICA 2.0 - Domain-Independent Teamwork -- Extending Modular Semantics for Bipolar Weighted Argumentation (Extended Abstract) -- Epistemic Multi-Agent Planning Using Monte-Carlo Tree Search -- Towards Intuitive Robot Programming Using Finite State Automata -- Improving Implicit Stance Classification in Tweets Using Word and Sentence Embeddings -- Towards Leveraging Backdoors in Qualitative Constraint Networks -- GAN Path Finder: Preliminary Results -- InformatiCup Competition 2019: Fooling Traffic Sign Recognition -- The Higher-Order Prover Leo-III -- Personalized Transaction Kernels for Recommendation Using MCTS. . 330 $aThis book constitutes the refereed proceedings of the 42nd German Conference on Artificial Intelligence, KI 2019, held in Kassel, Germany, in September 2019. The 16 full and 10 short papers presented together with 3 extended abstracts in this volume were carefully reviewed and selected from 82 submissions. KI 2019 has a special focus theme on "AI methods for Argumentation" and especially invited contributions that use methods from all areas of AI to understand, formalize or generate argument structures in natural language. 410 0$aLecture Notes in Artificial Intelligence ;$v11793 606 $aArtificial intelligence 606 $aMathematical logic 606 $aAlgorithms 606 $aComputers 606 $aComputer organization 606 $aArtificial Intelligence$3https://scigraph.springernature.com/ontologies/product-market-codes/I21000 606 $aMathematical Logic and Formal Languages$3https://scigraph.springernature.com/ontologies/product-market-codes/I16048 606 $aAlgorithm Analysis and Problem Complexity$3https://scigraph.springernature.com/ontologies/product-market-codes/I16021 606 $aInformation Systems and Communication Service$3https://scigraph.springernature.com/ontologies/product-market-codes/I18008 606 $aComputer Systems Organization and Communication Networks$3https://scigraph.springernature.com/ontologies/product-market-codes/I13006 615 0$aArtificial intelligence. 615 0$aMathematical logic. 615 0$aAlgorithms. 615 0$aComputers. 615 0$aComputer organization. 615 14$aArtificial Intelligence. 615 24$aMathematical Logic and Formal Languages. 615 24$aAlgorithm Analysis and Problem Complexity. 615 24$aInformation Systems and Communication Service. 615 24$aComputer Systems Organization and Communication Networks. 676 $a006.3 702 $aBenzmüller$b Christoph$4edt$4http://id.loc.gov/vocabulary/relators/edt 702 $aStuckenschmidt$b Heiner$4edt$4http://id.loc.gov/vocabulary/relators/edt 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a996466300103316 996 $aKI 2019: Advances in Artificial Intelligence$92513003 997 $aUNISA LEADER 03573nam 22005535 450 001 9910736017503321 005 20230728135313.0 010 $a3-662-67032-1 024 7 $a10.1007/978-3-662-67032-3 035 $a(MiAaPQ)EBC30668888 035 $a(Au-PeEL)EBL30668888 035 $a(DE-He213)978-3-662-67032-3 035 $a(PPN)272255904 035 $a(CKB)27878835900041 035 $a(EXLCZ)9927878835900041 100 $a20230728d2023 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aQuality Management for Services $eHandbook for Successful Quality Management. Principles ? Concepts ? Methods /$fby Manfred Bruhn 205 $a1st ed. 2023. 210 1$aBerlin, Heidelberg :$cSpringer Berlin Heidelberg :$cImprint: Springer,$d2023. 215 $a1 online resource (645 pages) 311 08$aPrint version: Bruhn, Manfred Quality Management for Services Berlin, Heidelberg : Springer Berlin / Heidelberg,c2023 9783662670316 327 $aBasics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services. 330 $aThis book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content. 606 $aService industries 606 $aIndustries 606 $aCustomer relations?Management 606 $aServices 606 $aIndustries 606 $aCustomer Relationship Management 615 0$aService industries. 615 0$aIndustries. 615 0$aCustomer relations?Management. 615 14$aServices. 615 24$aIndustries. 615 24$aCustomer Relationship Management. 676 $a658.562 700 $aBruhn$b Manfred$01224932 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910736017503321 996 $aQuality Management for Services$93421486 997 $aUNINA