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200 1 $aArte di vendere, arte di investigare$ecome raggiungere la soddisfazione del cliente$egiuda operativa per lo store manager$fGiovanna Dezza e Gloria Narrante
210   $aMilano$cFrancoAngeli$d2010
215   $a103 p.$cfig.$d24 cm
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320   $aContiene bibl.
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