LEADER 01701nam 2200409 450 001 9910704346803321 005 20130130163107.0 035 $a(CKB)5470000002440217 035 $a(OCoLC)826037577 035 $a(EXLCZ)995470000002440217 100 $a20130130d2012 ua 0 101 0 $aeng 135 $aurmn||||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aAir passenger screening $eTransportation Security Administration needs to improve complaint processes : testimony before the Subcommittee on Aviation, Committee on Transportation and Infrastructure, House of Representatives /$fstatement of Stephen M. Lord 210 1$a[Washington, D.C.] :$cUnited States Government Accountability Office,$d2012. 215 $a1 online resource (9 pages) $cillustrations 225 1 $aTestimony ;$vGAO-13-186T 300 $aTitle from title screen (viewed Jan. 28, 2013). 300 $a"For release ... November 29, 2012." 320 $aIncludes bibliographical references. 517 $aAir passenger screening 606 $aAirline passenger security screening$zUnited States 606 $aConsumer complaints$xGovernment policy$zUnited States 615 0$aAirline passenger security screening 615 0$aConsumer complaints$xGovernment policy 700 $aLord$b Stephen M.$01387410 712 02$aUnited States.$bCongress.$bHouse.$bCommittee on Transportation and Infrastructure.$bSubcommittee on Aviation, 712 02$aUnited States.$bGovernment Accountability Office, 801 0$bGPO 801 1$bGPO 906 $aBOOK 912 $a9910704346803321 996 $aAir passenger screening$93490498 997 $aUNINA