LEADER 00965cam0-22003611i-450- 001 990007707960403321 005 20050620120759.0 035 $a000770796 035 $aFED01000770796 035 $a(Aleph)000770796FED01 035 $a000770796 100 $a20030814d1987----km-y0itay50------ba 101 0 $aita 102 $aIT 105 $ay-------001yy 200 1 $a<>professioni intellettuali$fCarlo Ibba ... [et al.] 210 $aTorino$cUTET$d1987 215 $aXI,, 508 p.$d25 cm 225 1 $aGiurisprudenza sistematica di diritto civile e commerciale 676 $a340.03 676 $a346 702 1$aIbba,$bCarlo 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990007707960403321 952 $a1-C-77$b446$fDDCP 952 $aZ-80$b73/L CNR$fDDRC 952 $aVIII Z 246 (57)$b2459$fFGBC 959 $aDDCP 959 $aDDRC 959 $aFGBC 996 $aProfessioni intellettuali$9682612 997 $aUNINA LEADER 01369oam 2200445I 450 001 9910703670203321 005 20150608145619.0 035 $a(CKB)5470000002433007 035 $a(OCoLC)881478672 035 $a(EXLCZ)995470000002433007 100 $a20140618d2013 ua 0 101 0 $aeng 135 $aurmn||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aElectoral offensive $eTaliban planning for Afghanistan's 2014 national elections /$fAntonio Giustozzi, Casey Garret Johnson 210 1$aWashington, D.C. :$cUnited States Institute of Peace,$d2013. 215 $a1 online resource (4 pages) 225 1 $aPeacebrief ;$v163 300 $a"November 22, 2013." 300 $aTitle from title screen (viewed June 18, 2014). 517 $aElectoral offensive 606 $aElections$zAfghanistan 606 $aDemocracy$zAfghanistan 607 $aAfghanistan$xPolitics and government$y2001- 615 0$aElections 615 0$aDemocracy 700 $aGiustozzi$b Antonio$0693779 702 $aJohnson$b Casey Garret 712 02$aUnited States Institute of Peace, 801 0$bOLV 801 1$bTEF 801 2$bTEF 801 2$bOCLCF 801 2$bGPO 906 $aBOOK 912 $a9910703670203321 996 $aElectoral offensive$93535356 997 $aUNINA LEADER 02879nam 2200625Ia 450 001 9910830085503321 005 20230721021215.0 010 $a0-470-49605-3 010 $a1-119-19839-9 010 $a1-282-12178-2 010 $a9786612121784 010 $a0-470-49603-7 035 $a(CKB)1000000000747644 035 $a(EBL)433759 035 $a(OCoLC)430828462 035 $a(SSID)ssj0000116293 035 $a(PQKBManifestationID)12034703 035 $a(PQKBTitleCode)TC0000116293 035 $a(PQKBWorkID)10036181 035 $a(PQKB)11388341 035 $a(MiAaPQ)EBC433759 035 $a(EXLCZ)991000000000747644 100 $a20090211d2009 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBusiness process mapping$b[electronic resource] $eimproving customer satisfaction /$fJ. Mike Jacka, Paulette J. Keller 205 $a2nd ed. 210 $aHoboken, NJ $cWiley$dc2009 215 $a1 online resource (338 p.) 300 $aIncludes index. 311 $a0-470-44458-4 327 $aBusiness Process Mapping: Improving Customer Satisfaction, Second Edition; Contents; Preface; Introduction: Pinocchio and the World of Business; Chapter 1: What Is This Thing Called Process Mapping?; Chapter 2: Process Identification; Chapter 3: Information Gathering; Chapter 4: Interviewing and Map Generation; Chapter 5: Map Generation: An Example; Chapter 6: Analysis; Chapter 7: Map Analysis: An Example; Chapter 8: Pitfalls and Traps; Chapter 9: Customer Mapping; Chapter 10: RACI Matrices; Chapter 11: Enterprise Risk Management and Process Mapping; Chapter 12: Where Do We Go from Here? 327 $aIndex 330 $aPraise For Business Process Mapping: Improving Customer Satisfaction, Second Edition ""A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!""-Timothy R. Holmes, CPA former General Auditor, American Red Cross ""Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic ofbusiness process mapping. From the outset, this book will engage you and draw you into the worldof business 606 $aConsumer satisfaction 606 $aCustomer relations 606 $aReengineering (Management) 615 0$aConsumer satisfaction. 615 0$aCustomer relations. 615 0$aReengineering (Management) 676 $a658.401 676 $a658.8/12 676 $a658.812 700 $aJacka$b J. Mike$01605046 701 $aKeller$b Paulette J$01672777 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910830085503321 996 $aBusiness process mapping$94036339 997 $aUNINA