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001 9910700553103321
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035   $a(CKB)5470000002410466
035   $a(OCoLC)730240171
035   $a(EXLCZ)995470000002410466
100   $a20110613d2010      ua             0
101 0 $aeng
135   $aurmn|||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aManaging for results$b[electronic resource] $eopportunites to strengthen agencies' customer service efforts : report to congressional requesters
210  1$a[Washington, D.C.] :$cU.S. Govt. Accountability Office,$d[2010]
215   $a1 online resource (ii, 53 pages) $cillustrations
300   $aTitle from PDF title screen (GAO, viewed June 8, 2011).
300   $a"October 2010."
300   $a"GAO-11-44."
320   $aIncludes bibliographical references.
517   $aManaging for results 
606   $aAdministrative agencies$xCustomer services$xManagement
606   $aCustomer services$xGovernment policy$zUnited States
615  0$aAdministrative agencies$xCustomer services$xManagement.
615  0$aCustomer services$xGovernment policy
801  0$bGPO
801  1$bGPO
906   $aBOOK
912   $a9910700553103321
996   $aManaging for results$93425960
997   $aUNINA