LEADER 03737nam 2200577 450 001 9910151654303321 005 20230725030520.0 010 $a0-273-76120-X 010 $a1-282-98349-0 010 $a9786612983498 010 $a0-273-73002-9 035 $a(MiAaPQ)EBC5174283 035 $a(MiAaPQ)EBC5175354 035 $a(MiAaPQ)EBC5136212 035 $a(MiAaPQ)EBC5832974 035 $a(MiAaPQ)EBC6401357 035 $a(Au-PeEL)EBL5136212 035 $a(CaONFJC)MIL298349 035 $a(OCoLC)1024283619 035 $a(EXLCZ)992670000000067268 100 $a20190816d2010 uy 0 101 0 $aeng 135 $aurun#|||uuuuu 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe leader's guide to influence$b[electronic resource]$ehow to use soft skills to get hard results /$fMike Brent and Fiona Elsa Dent 205 $a1st ed. 210 $aHarlow $cFinancial Times Prentice Hall$d2010 215 $aviii, 231p. $cill 320 $aIncludes bibliographical references (pages [222]-224) and index. 327 $aCover -- Praise for The Leader's Guide to Influence -- The Leader's Guide to Influence -- Contents -- Acknowledgements -- Introduction -- Chapter 1: Your Relationships: Get Them Right -- Chapter 2: What's Your Relationship Style? -- Chapter 3: Understanding My Relationships -- Chapter 4: What Makes Relationships Go Wrong? -- Chapter 5: Relationship Networking -- Chapter 6: Creating the Right Impression -- Chapter 7: Listening -- Chapter 8: Quality Questioning -- Chapter 9: Trust and Authenticity -- Chapter 10: Rapport and Empathy -- Chapter 11: How to Become More Self- and Othersaware -- Chapter 12: Emotional Awareness Andmanagement -- Chapter 13: Being Politically Astute -- Chapter 14: How to Handle Conflict -- Chapter 15: Giving and Receiving Feedback -- Chapter 16: Managing Challenge -- Chapter 17: How to Be Appreciative -- Chapter 18: Reframing -- Chapter 19: The Language of Influence Andrelationship -- Chapter 20: The Art of Storytelling -- Chapter 21: Your Approach to Influence -- Chapter 22: And Finally . . . -- References and Booklist -- Index. 330 $aShortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict. 410 0$aFinancial Times series. 606 $aLeadership 606 $aInfluence (Psychology) 606 $aInterpersonal relations 606 $aCommunication in management 615 0$aLeadership. 615 0$aInfluence (Psychology) 615 0$aInterpersonal relations. 615 0$aCommunication in management. 676 $a658.4092 700 $aBrent$b Mike$01097428 701 $aDent$b Fiona Elsa$0623686 801 0$bMiAaPQ 801 2$bt 906 $aBOOK 912 $a9910151654303321 996 $aThe leader's guide to influence$92617822 997 $aUNINA LEADER 01582oas 2200565 a 450 001 9910699057203321 005 20251106213014.0 035 $a(OCoLC)431373434 035 $a(CONSER) 2009230182 035 $a(CKB)5470000002399313 035 $a(EXLCZ)995470000002399313 100 $a20090819a200u9999 ua a 101 0 $aeng 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aDefense intelligence history 210 $aWashington, D.C. $cU.S. Defense Intelligence Agency 215 $avolumes $cdigital, PDF files 606 $aMilitary intelligence$zUnited States$xHistory$vCalendars 606 $aMilitary intelligence$2fast$3(OCoLC)fst01021270 607 $aUnited States$2fast$1https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq 608 $aPeriodicals.$2fast 608 $aCalendars.$2fast 608 $aHistory.$2fast 608 $aCalendars.$2lcgft 608 $aPeriodicals.$2lcgft 615 0$aMilitary intelligence$xHistory 615 7$aMilitary intelligence. 676 $a355 712 02$aUnited States.$bDefense Intelligence Agency. 801 0$bGPO 801 1$bGPO 801 2$bDOS 801 2$bDLC 801 2$bOCLCQ 801 2$bOCLCF 801 2$bIUL 801 2$bOCL 801 2$bOCLCQ 801 2$bGILDS 801 2$bOCL 801 2$bOCLCQ 801 2$bOCLCL 801 2$bOCLCQ 906 $aDOCUMENT 912 $a9910699057203321 996 $aDefense intelligence history$93199719 997 $aUNINA