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100   $a20060417d2006      ua             0
101 0 $aeng
135   $aurmn|---|||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aFederal contact centers$b[electronic resource] $emechanism for sharing metrics and oversight practices along with improved data needed : report to congressional requesters
210  1$a[Washington, D.C.] :$cU.S. Government Accountability Office,$d[2006]
215   $aii, 40 pages $cdigital, PDF file
300   $aTitle from title screen (viewed on Apr. 3, 2006).
300   $a"February 2006."
300   $aPaper version available from: U.S. Government Accountability Office, 441 G St., NW, Rm. LM, Washington, D.C. 20548.
300   $a"GAO-06-270."
320   $aIncludes bibliographical references.
517   $aFederal contact centers 
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606   $aInformation services$xGovernment policy$zUnited States
606   $aGovernment contractors$zUnited States
606   $aPerformance technology$zUnited States
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615  0$aPerformance technology
801  0$bGPO
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997   $aUNINA