LEADER 02853nam 2200649 a 450 001 9910461767803321 005 20200520144314.0 010 $a1-118-41721-6 010 $a1-283-71513-9 010 $a1-118-42023-3 035 $a(CKB)2670000000271776 035 $a(EBL)947568 035 $a(OCoLC)809456974 035 $a(SSID)ssj0000754602 035 $a(PQKBManifestationID)12343209 035 $a(PQKBTitleCode)TC0000754602 035 $a(PQKBWorkID)10726151 035 $a(PQKB)10205556 035 $a(PQKBManifestationID)16121509 035 $a(PQKB)20468585 035 $a(MiAaPQ)EBC947568 035 $a(DLC) 2012036665 035 $a(CaSebORM)9781118417218 035 $a(Au-PeEL)EBL947568 035 $a(CaPaEBR)ebr10615072 035 $a(CaONFJC)MIL402763 035 $a(EXLCZ)992670000000271776 100 $a20120907d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aAnticipate$b[electronic resource] $eknow what your customers want before they do /$fBill Thomas, Jeff Tobe 205 $a1st edition 210 $aHoboken, N.J. $cJohn Wiley & Sons$d2013 215 $a1 online resource (226 p.) 300 $aDescription based upon print version of record. 311 $a1-118-35691-8 320 $aIncludes bibliographical references and index. 327 $aStrategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain. 330 $a Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applie 606 $aCustomer relations 606 $aStrategic planning 608 $aElectronic books. 615 0$aCustomer relations. 615 0$aStrategic planning. 676 $a658.8/342 700 $aThomas$b Bill$f1955-$0875055 701 $aTobe$b Jeff$0875056 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910461767803321 996 $aAnticipate$91953475 997 $aUNINA LEADER 00900nam 2200169z- 450 001 9910692779203321 035 $a(CKB)5470000002355680 035 $a(EXLCZ)995470000002355680 100 $a20230503cuuuuuuuu -u- - 101 0 $aeng 200 00$aShaping the future : new expectations for undergraduate education in science, mathematics, engineering, and technology : a report on its review of undergraduate education by the Advisory Committee to the National Science Foundation, Directorate for Educa 210 $aArlington, VA 517 $aShaping the future 906 $aBOOK 912 $a9910692779203321 996 $aShaping the future : new expectations for undergraduate education in science, mathematics, engineering, and technology : a report on its review of undergraduate education by the Advisory Committee to the National Science Foundation, Directorate for Educa$93117482 997 $aUNINA LEADER 01779nas 2200505-a 450 001 9910895648503321 005 20240413021947.0 035 $a(CKB)110976725600590 035 $a(CONSER)---51030400- 035 $a(DE-599)ZDB2538140-4 035 $a(EXLCZ)99110976725600590 100 $a20760107a19469999 --- b 101 0 $aspa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aSapientia 210 $aLa Plata [Argentina] $c[publisher not identified] 215 $a1 online resource 300 $aPublished: Buenos Aires, 1958- 300 $a"Revista tomista de filosofía." 311 08$aPrint version: Sapientia (La Plata, Argentina) 0036-4703 (DLC) 51030400 (OCoLC)1914988 531 0 $aSapientia 606 $aPhilosophy$vPeriodicals 606 $aThomists$vPeriodicals 606 $aPhilosophie$vPériodiques 606 $aThomistes$vPériodiques 606 $aPhilosophy$2fast$3(OCoLC)fst01060777 606 $aThomists$2fast$3(OCoLC)fst01150182 608 $aPeriodicals.$2fast 615 0$aPhilosophy 615 0$aThomists 615 6$aPhilosophie 615 6$aThomistes 615 7$aPhilosophy. 615 7$aThomists. 712 02$aPontificia Universidad Cato?lica Argentina Santa Mari?a de los Buenos Aires.$bFacultad de Filosofi?a. 712 02$aPontificia Universidad Cato?lica Argentina Santa Mari?a de los Buenos Aires.$bDepartamento de Filosofi?a. 712 02$aPontificia Universidad Cato?lica Argentina Santa Mari?a de los Buenos Aires.$bFacultad de Filosofi?a y Letras. 712 02$aSociedad Tomista Argentina. 906 $aJOURNAL 912 $a9910895648503321 920 $aexl_impl conversion 996 $aSapientia$94248618 997 $aUNINA