LEADER 01910nam  2200517Kn 450 
001 9910691281903321
005 20020506144952.0
035   $a(CKB)5470000002344542
035   $a(OCoLC)47137645
035 9 $aocm47137645
035   $a(OCoLC)995470000002344542
035   $a(EXLCZ)995470000002344542
100   $a20000703d2000      ua             0
101 0 $aeng
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 00$aInterim Report on Airline Customer Service Commitment$b[electronic resource]
210  1$aWashington, DC :$cOffice of Inspector General, U.S. Dept. of Transportation,$d[2000]
300   $a"June 27, 2000."
300   $aTitle from title screen.
330 8 $aThe Office of Inspector General of the U.S. Department of Transportation presents the full text of "Interim Report on Airline Customer Service Commitment," published June 2000. The report discusses customer service improvements among the airline industry in such areas as fare, delays and cancellations, ticket refunds, baggage delivery, bumped passengers, and customer complaints.
606   $aAir travel$zUnited States
606   $aCustomer services$zUnited States
606   $aAirlines
606   $aCustomer services
606   $aGovernment publications
610   $aElectronic publications
615  0$aAir travel
615  0$aCustomer services
615  4$aAirlines.
615  4$aCustomer services.
615  4$aGovernment publications.
676   $a011.53
676   $a025.174
676   $a387.7
676   $a658.812
712 02$aUnited States.$bDepartment of Transportation.$bOffice of Inspector General.
801  0$bN@F
801  1$bN@F
801  2$bOCLCQ
801  2$bGPO
906   $aBOOK
912   $a9910691281903321
996   $aInterim Report on Airline Customer Service Commitment$93108263
997   $aUNINA