LEADER 01083nam 2200325z- 450 001 9910689394703321 005 19950222113840.6 035 $a(CKB)4920000000787487 035 $a(EXLCZ)994920000000787487 100 $a20220104c1993uuuu -u- - 101 0 $aeng 200 10$aImproving customer service $eaccompanying report of the National Performance Review, Office of the Vice President 210 $cWashington: National Performance Review 311 $a0-16-042003-2 517 $aImproving Customer Service 606 $aBureaucracy$zUnited States 606 $aAdministrative agencies$zUnited States$xManagement 606 $aCustomer services 606 $aCustomer relations 615 0$aBureaucracy 615 0$aAdministrative agencies$xManagement. 615 0$aCustomer services. 615 0$aCustomer relations. 676 $a353.07/5 701 $aGore$b Al$f1948-$0447900 712 02$aUnited States.$bOffice of the Vice President. 906 $aBOOK 912 $a9910689394703321 996 $aImproving customer service$93144499 997 $aUNINA