LEADER 01109nam  2200301z- 450 
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200 10$aPutting customers first $eserving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report /$f[Al Gore, Vice President of the United States]
210   $aWashington, DC
311   $a0-16-045578-2 
517   $aPutting customers first 
606   $aAdministrative agencies$zUnited States$xCommunication systems
606   $aTelephone etiquette$zUnited States
606   $aCustomer services$zUnited States
606   $aConsumer satisfaction$zUnited States
615  0$aAdministrative agencies$xCommunication systems.
615  0$aTelephone etiquette
615  0$aCustomer services
615  0$aConsumer satisfaction
701   $aGore$b Al$f1948-$0447900
906   $aBOOK
912   $a9910689381103321
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