LEADER 03148nam 2200493 450 001 9910686472503321 005 20230731000157.0 010 $a3-031-26239-5 024 7 $a10.1007/978-3-031-26239-5 035 $a(CKB)5840000000241937 035 $a(DE-He213)978-3-031-26239-5 035 $a(MiAaPQ)EBC7236717 035 $a(Au-PeEL)EBL7236717 035 $a(EXLCZ)995840000000241937 100 $a20230731d2023 uy 0 101 0 $aeng 135 $aurnn#008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aEmergency communication $ethe organization of calls to emergency dispatch centers /$fGiolo Fele 205 $a1st ed. 2023. 210 1$aCham, Switzerland :$cSpringer Nature Switzerland AG,$d[2023] 210 4$dİ2023 215 $a1 online resource (XIV, 213 p. 21 illus.) 311 $a3-031-26238-7 320 $aIncludes bibliographical references and index. 327 $aChapter 1: Introduction -- Chapter 2: The Organization of an Emergency Call -- Chapter 3: The Search for a Place -- Chapter 4: When a Call is Not an Emergency -- Chapter 5: How to Ask for Help When There Is Little or No Information -- Chapter 6: When There Is a Language Issue -- Chapter 7: Responses and dispatch on the radio. 330 $aThis book explores communication in emergency call and response centers, taking an approach drawn from Conversation Analysis to examine how call-takers answer calls and the ways in which dispatch is issued in different contexts. It offers an original contribution to the study of the organization of emergency calls, the ways such calls are treated, and some of the practical problems that emerge when dealing with them. The author offers a systematic review of studies in the international field of the organization of emergency calls, while at the same time providing fresh case studies, illustrated with empirical materials, taken from audio- and video- recordings of the everyday activities of call and response centers. This book will be of interest to students and scholars of social interaction and may be appreciated by all scholars and practitioners working on the social management of emergency situations, including in fields such as Sociolinguistics and Pragmatics. Giolo Fele is Professor of Sociology of Culture and Communication at the University of Trento, Italy. His research focuses on video analysis of social interaction with an ethnomethodological approach, and he studies emergency management and communication between callers and public-safety answering points, wine and coffee tasting, and TV football commentaries. 606 $aCall centers$xSociological aspects 606 $aConversation analysis 606 $aEmergency management 615 0$aCall centers$xSociological aspects. 615 0$aConversation analysis. 615 0$aEmergency management. 676 $a363.348 700 $aFele$b Giolo$0144445 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910686472503321 996 $aEmergency Communication$93283355 997 $aUNINA