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100   $a20070226d2007      uy             0
101 0 $aeng
135   $aurzn||||||
181   $ctxt
182   $cc
183   $acr
200 10$aAward-winning customer service$b[electronic resource] $e101 ways to guarantee great performance /$fRene?e Evenson
205   $a1st edition
210   $aNew York $cAMACOM$dc2007
215   $axvii, 232 p
300   $aIncludes index.
300   $aTitle from title screen.
311   $a0-8144-7454-3 
320   $aIncludes bibliographical references and index.
327   $aCustomers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards.
330   $aDelivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company?s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company?s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
606   $aCustomer services
606   $aCustomer relations
606   $aEmployees$xTraining of
615  0$aCustomer services.
615  0$aCustomer relations.
615  0$aEmployees$xTraining of.
676   $a658.8/12
700   $aEvenson$b Renee$f1951-$0863398
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910679726403321
996   $aAward-winning customer service$92369720
997   $aUNINA