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010   $a1-280-23338-9
010   $a9786610233380
010   $a1-4237-2130-6
010   $a1-85418-509-8
035   $a(CKB)1000000000032737
035   $a(EBL)309057
035   $a(OCoLC)174132427
035   $a(SSID)ssj0000079351
035   $a(PQKBManifestationID)11107536
035   $a(PQKBTitleCode)TC0000079351
035   $a(PQKBWorkID)10075785
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035   $a(MiAaPQ)EBC309057
035   $a(EXLCZ)991000000000032737
100   $a20050719d2004      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe concise guide to telephone tactics$b[electronic resource] /$fGraham Roberts-Phelps
210   $aLondon $cThorogood$dc2004
215   $a1 online resource (210 p.)
300   $aDescription based upon print version of record.
311   $a1-85418-278-1 
327   $aAbout the author; Look out for these!; Contents; PART ONE TELEPHONE TACTICS FOR CUSTOMER SATISFACTION; PART TWO GAINING APPOINTMENTS BY TELEPHONE; PART THREE ACHIEVING BETTER SALES RESULTS ON THE TELEPHONE
330   $aThis is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation.
606   $aTelephone in business
606   $aBusiness communication
615  0$aTelephone in business.
615  0$aBusiness communication.
676   $a651.73
700   $aRoberts-Phelps$b Graham$01006176
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910679309203321
996   $aThe concise guide to telephone tactics$92314939
997   $aUNINA