LEADER 04108nam 2200481 450 001 9910678251003321 005 20230520134435.0 010 $a981-9906-74-1 024 7 $a10.1007/978-981-99-0674-1 035 $a(MiAaPQ)EBC7206844 035 $a(Au-PeEL)EBL7206844 035 $a(CKB)26186195000041 035 $a(DE-He213)978-981-99-0674-1 035 $a(EXLCZ)9926186195000041 100 $a20230520d2023 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aCitizen charter and local service delivery in Bangladesh /$fPranab Kumar Panday and Shuvra Chowdhury 205 $a1st ed. 2023. 210 1$aGateway East, Singapore :$cPalgrave Macmillan,$d[2023] 210 4$dİ2023 215 $a1 online resource (113 pages) 311 08$aPrint version: Panday, Pranab Kumar Citizen Charter and Local Service Delivery in Bangladesh Singapore : Palgrave Macmillan US,c2023 9789819906734 320 $aIncludes bibliographical references and index. 327 $aChapter 1. Introduction -- Chapter 2: Theoretical and Conceptual Discussion -- Chapter 3: Service Delivery Process: An Analysis of the Content and Context -- Chapter 5: Evaluation of Local Service Delivery: Perceptions of the Service Recipients -- Chapter. 6: Conclusion. 330 $aThis book illuminates the importance of the citizen charter (CC) in local service delivery in Bangladesh. It describes how CC was implemented into the service delivery process and its impact. In the 1970s, the transition from traditional public administration to new public management was inspired by globalization, the emergence of an information and technological society, and many economic theories, such as public choice, principal-agent theory, and transaction cost. The purpose of the government in a welfare state is to serve the citizens by providing essential services. However, public service delivery in most developing nations is ineffective owing to corruption, waste of public funds, a lack of responsibility on the part of public employees, etc. In this context, CC emerged as a means of educating individuals on many elements of services, so they may hold service providers accountable. Thus, the issue of framing and implementation of CC has been put in place due to the persistent pressing of academicians, politicians, and practitioners advocating for better local service delivery. Pranab Kumar Panday, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh, and Adjunct Professor at Central Queensland University, Australia. He was Senior Fulbright Fellow at Cornell University in the USA in 2012. His main research areas include public policy, social movements, NGOs, social accountability, public sector management, governance, and gender studies. He is Author of thirteen books. His most recent book publications include Gender Responsive Budgeting in South Asia: Experience of Bangladeshi Local Governance, London, UK: Routledge (2021) (with M. Shuvra Chowdhury). Four dozens of his academic articles have appeared in recognized international journals. Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals. 606 $aPublic administration 606 $aPublic administration$xCitizen participation 615 0$aPublic administration. 615 0$aPublic administration$xCitizen participation. 676 $a350 700 $aPanday$b Pranab Kumar$0894853 702 $aChowdhury$b Shuvra 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910678251003321 996 $aCitizen charter and local service delivery in Bangladesh$93374125 997 $aUNINA