LEADER 05590nam 2200733 450 001 9910677055303321 005 20230216153738.0 010 $a1-282-55127-2 010 $a9786612551277 010 $a1-4443-6017-5 010 $a1-4443-1813-6 010 $a1-4443-1814-4 035 $a(CKB)2670000000009632 035 $a(EBL)819449 035 $a(OCoLC)778339324 035 $a(SSID)ssj0000366523 035 $a(PQKBManifestationID)11269436 035 $a(PQKBTitleCode)TC0000366523 035 $a(PQKBWorkID)10416260 035 $a(PQKB)10496818 035 $a(MiAaPQ)EBC487721 035 $a(MiAaPQ)EBC819449 035 $a(MiAaPQ)EBC6992879 035 $a(Au-PeEL)EBL6992879 035 $a(EXLCZ)992670000000009632 100 $a20221204d2010 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aTalk in action $einteractions, identities, and institutions$b[electronic resource]$fJohn Heritage and Steven Clayman 210 1$aChichester, West Sussex, England :$cWiley-Blackwell,$d[2010] 210 4$dİ2010 215 $a1 online resource (685 p.) 225 1 $aLanguage in society 300 $aDescription based upon print version of record. 311 $a1-4051-8549-X 311 $a1-4051-8550-3 320 $aIncludes bibliographical references and index. 327 $aCover; Title page; Copyright page; Acknowledgments; 1 Introduction; Part 1 Conversation Analysis and Social Institutions; 2 Conversation Analysis: Some Theoretical Background; Origins: Erving Goffman; Origins: Harold Garfinkel; Conversation Analysis; The Sequential Structure of Interaction; Conversation Analysis: Two Research Traditions; Institutional CA; Ordinary Conversation and Institutional Talk; Institutional Talk: Research Objectives; For Further Reading; 3 Talking Social Institutions into Being; Two Views of Talk and Social Context: The Bucket versus the Yellow Brick Road 327 $aMethods of Talking: A Simplest CaseA Logic of Questions and Answers; The Sequential Organization of Questions and Answers: Four Institutions; Conclusion; For Further Reading; Notes; 4 Dimensions of Institutional Talk; What is "Institutional Talk"?; Dimensions of Distinctiveness in Institutional Talk; Conclusion; For Further Reading; Notes; Part 2 Calls for Emergency Service; 5 Emergency Calls as Institutional Talk; Background: Public Safety Communication Centers; The Overall Structure of Emergency Calls; Openings: Constraints on Contributions; Requests for Help: Special Patterns of Inference 327 $aConclusionFor Further Reading; Note; 6 Gatekeeping and Entitlement to Emergency Service; Calling 911 is Not Like Ordering a Pizza; The Genuineness Issue: Is There Really a Problem?; Accomplishing Genuineness: Epistemic Access, InferentialCautiousness, and Motivational Propriety; The Relevance Issue: Is It a Matter of Public Safety?; Opening the Gates: Promising Assistance and Saying "Thank You"; Conclusion; For Further Reading; 7 Emergency Calls under Stress; Emotion Displays and Information Transfer; Responding to Emotion Displays; Labeling Callers' Emotions; Angry Callers 327 $aExtended Conflict: The Case of a Failed Emergency CallCoda: The Emergency Call as an Achievement; For Further Reading; Part 3 Doctor-Patient Interaction; 8 Patients' Presentations of Medical Issues: The Doctor's Problem; Acute Care Visits; The Importance of Problem Presentation; The Brevity of Problem Presentation; Problem Presentation: The Doctor's Dilemma; The Transition from Problem Presentation to History Taking; Conclusion; For Further Reading; 9 Patients' Presentations of Medical Issues: The Patient's Problem; "Known" Problems: Routine Illnesses; "Known" Problems: Recurrent Illnesses 327 $a"Unknown" ProblemsConclusion; For Further Reading; 10 History Taking in Medicine: Questions and Answers; Dimensions of Question Design; Congruent and Cross-cutting Preferences in Medical Questioning; Dimensions of Question Design in Special Situations; Conclusion; For Further Reading; Note; 11 Diagnosis and Treatment: Medical Authority and Its Limits; The Interactional Management of Diagnosis: Three Studies; Treatment Recommendations; How Authoritative are Physicians? A Case Study; Conclusion; For Further Reading; Part 4 Trials, Juries, and Dispute Resolution; 12 Trial Examinations 327 $aThe Trial Examination as a Form of Talk 330 8 $aTalk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis.Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication,Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 yearsShowcases the 410 0$aLanguage in society (Oxford, England) 606 $aConversation analysis 606 $aDialogue analysis 606 $aSocial institutions 615 0$aConversation analysis. 615 0$aDialogue analysis. 615 0$aSocial institutions. 676 $a302.346 700 $aHeritage$b John$0143981 702 $aClayman$b Steven 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910677055303321 996 $aTalk in action$93070562 997 $aUNINA