LEADER 04481nam 2200565 450 001 9910674353703321 005 20230523090522.0 010 $a1-4842-9186-7 024 7 $a10.1007/978-1-4842-9186-3 035 $a(MiAaPQ)EBC7206773 035 $a(Au-PeEL)EBL7206773 035 $a(CKB)26183496100041 035 $a(OCoLC)1371414061 035 $a(OCoLC-P)1371414061 035 $a(DE-He213)978-1-4842-9186-3 035 $a(CaSebORM)9781484291863 035 $a(PPN)268210233 035 $a(EXLCZ)9926183496100041 100 $a20230523d2023 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aEmployee-centric IT $eadvancing the digital era through extraordinary IT experience /$fMark Ghibril 205 $a1st ed. 2023. 210 1$aNew York, New York :$cApress,$d[2023] 210 4$dİ2023 215 $a1 online resource (138 pages) 300 $aIncludes index. 311 08$aPrint version: Ghibril, Mark Employee-Centric IT Berkeley, CA : Apress L. P.,c2023 9781484291856 327 $aPart 1: The Need for Employee Centric IT -- Chapter 1: From Technology Centric to Employee Centric IT -- Chapter 2: Employee Experience and its core pillar ? Employee Centric IT -- Part 2: Winning Employees? Hearts -- Chapter 3: Winning the Engagement -- Chapter 4: Winning the Support -- Chapter 5: Winning the Culture -- Part 3: Winning Employees? Minds -- Chapter 6: Winning the Operations -- Chapter 7: Winning the Transformation -- Chapter 8: Winning the Innovation -- Part 4: Winning your IT Team -- Chapter 9: Winning the IT Team?s Structure -- Chapter 10: Winning the IT Team?s processes -- Chapter 11: Winning the IT Talent and Culture -- Part 5: Evangelizing Employee Centric IT in Your Organization -- Chapter 12: Implementing & Scaling Employee Centric IT for your Company -- Conclusion: There is no end in Sight. 330 $aGlobal surveys from McKinsey, BCG, Gartner, and others show that less than 30% of digital transformation programs succeed in their missions to improve a company?s performance and employee productivity. This is due to the fact that IT efforts within the company do not center around the employee. This book will provide concrete steps to allow both IT professionals and business leaders to transform the way they deliver IT to employees ? with the employee (the human) centered in their transformation. The concepts, models, checklists, and playbook you'll review are based on the author's many years of experience, lessons learned, and proven outcomes. IT organizations want to improve their employee experience but don?t know how and this is the ?must have? book for those who don?t know where to start. More than two-thirds of today?s jobs require good digital and IT skills from employees. The expectations of management, who invest in these big digital transformations, is that the employees will become more productive, effective and help the bottom line. However, this can only happen through active and proactive change of IT operations and transformations that center the employee, rather than technology or senior management. This book reveals the benefit of moving towards an approach where employees gain technology aptitude, are up for technology change, and are willing to learn more for their benefit and even provide feedback on ways to improve these tools, trainings and support. You'll see how employee engagement and experience research, concepts, and implementations are growing rapidly across many organizations and taking a key role in their global strategies. Employee-centric IT will transform employees to own their digital literacy and development, and this in turn reduces or even eliminates the shadow IT need and allows the organization to drive and implement successful digital transformation. 606 $aOrganizational change 606 $aComputer literacy 606 $aEmployees$xTraining of 606 $aBusiness$xTechnological innovations 615 0$aOrganizational change. 615 0$aComputer literacy. 615 0$aEmployees$xTraining of. 615 0$aBusiness$xTechnological innovations. 676 $a004 700 $aGhibril$b Mark$01337466 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910674353703321 996 $aEmployee-Centric IT$93056952 997 $aUNINA