LEADER 03859nam 22005775 450 001 9910629287803321 005 20251113195349.0 010 $a9783658397203$b(electronic bk.) 010 $z9783658397197 024 7 $a10.1007/978-3-658-39720-3 035 $a(MiAaPQ)EBC7135370 035 $a(Au-PeEL)EBL7135370 035 $a(CKB)25315243000041 035 $a(PPN)266356990 035 $a(OCoLC)1351195921 035 $a(DE-He213)978-3-658-39720-3 035 $a(EXLCZ)9925315243000041 100 $a20221112d2022 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 12$aA European Perspective on Crisis Informatics $eCitizens? and Authorities? Attitudes Towards Social Media for Public Safety and Security /$fby Christian Reuter 205 $a1st ed. 2022. 210 1$aWiesbaden :$cSpringer Fachmedien Wiesbaden :$cImprint: Springer Vieweg,$d2022. 215 $a1 online resource (292 pages) 225 1 $aComputer Science and Engineering (German Language) Series 311 08$aPrint version: Reuter, Christian A European Perspective on Crisis Informatics Wiesbaden : Springer Fachmedien Wiesbaden GmbH,c2022 9783658397197 320 $aIncludes bibliographical references. 327 $aIntroduction -- The State of the Art in Crisis Informatics -- Attitudes by Emergency Services Staff in Europe -- Citizens? Perception of Social Media in Emergencies in Europe -- Tailorable Situation Assessment with Social Media -- Self-Organisation of Digital Volunteers across Social Media -- Discussion and Conclusion -- References. 330 $aMobilising helpers in the event of a flood or letting friends know that you are okay in the event of a terrorist attack ? more and more people are using social media in emergency, crisis or disaster situations. Storms, floods, attacks or pandemics (esp. COVID-19) show that citizens use social media to inform themselves or to coordinate. This book presents qualitative and quantitative studies on the attitudes of emergency services and citizens in Europe towards social media in emergencies. Across the individual sub-studies, almost 10,000 people are surveyed including representative studies in the Netherlands, Germany, the UK and Italy. The work empirically shows that social media is increasingly important for emergency services, both for prevention and during crises; that private use of social media is a driving force in shaping opinions for organisational use; and that citizens have high expectations towards authorities, especially monitoring social media is expected, and sometimes responses within one hour. Depending on the risk culture, the data show further differences, e.g. whether the state (Germany) or the individual (Netherlands) is seen as primarily responsible for coping with the situation. About the author Christian Reuter holds a Ph.D. in Information Systems (University of Siegen) and another Ph.D. in the Politics of Safety and Security (Radboud University Nijmegen) and works as a Professor for Science and Technology for Peace and Security (PEASEC) at Technical University of Darmstadt. 410 0$aComputer Science and Engineering (German Language) Series 606 $aData protection 606 $aSocial media 606 $aSecurity Services 606 $aSocial Media 606 $aData and Information Security 615 0$aData protection. 615 0$aSocial media. 615 14$aSecurity Services. 615 24$aSocial Media. 615 24$aData and Information Security. 676 $a005.8 700 $aReuter$b Christian$0392145 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 912 $a9910629287803321 996 $aA European Perspective on Crisis Informatics$92968172 997 $aUNINA