LEADER 03813nam 2200541 450 001 9910627286503321 005 20230803195705.0 010 $a1-78064-349-7 035 $a(CKB)2670000000560763 035 $a(EBL)1794189 035 $a(MiAaPQ)EBC1794189 035 $a(EXLCZ)992670000000560763 100 $a20141001h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 00$aCreating experience value in tourism /$fedited by Nina K. Prebensen, Joseph S. Chen, Muzaffer Uysal ; contributors, Levent Altinay [and twenty-nine others] 210 1$aWallingford, England ;$aBoston, Massachusetts :$cCABI,$d2014. 210 4$dİ2014 215 $a1 online resource (288 p.) 300 $aDescription based upon print version of record. 311 08$aPrint version: Creating experience value in tourism. Wallingford, England ; Boston, Massachusetts : CABI, c2014 xii, 276 pages 9781780643489 2013042974 320 $aIncludes bibliographical references at the end of each chapters and index. 327 $aContents; Contributors; Preface; 1. Co-creation of Tourist Experience: Scope, Definition and Structure; 2. Dynamic Drivers of Tourist Experiences; 3. Tourist Experience Value: Tourist Experience and Life Satisfaction; 4. Conceptualization of Value Co-creation in the Tourism Context; 5. Why, Oh Why, Oh Why, Do People Travel Abroad?; 6. Revisiting Self-congruity Theory in Travel and Tourism; 7. Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest; 8. Co-creation of Experience Value: A Tourist Behaviour Approach 327 $a9. Authenticity as a Value Co-creator of Tourism Experiences10. Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline; 11. Approaches for the Evaluation of Visitor Experiences at Tourist Attractions; 12. Storytelling in a Co-creation Perspective; 13. Tourist Information Search: A DIY Approach to Creating Experience Value; 14. Co-creation of Value and Social Media: How?; 15. Prices and Value in Co-produced Hospitality and Tourism Experiences; 16. Value Creation: A Tourism Mobilities Perspective 327 $a17. Guide Performance: Co-created Experiences for Tourist Immersion18. Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach; 19. Challenges and Future Research Directions; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; U; V; W 330 $aAs the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value. Current research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives, and interpretations of how tourists, as customers, create value alone and with others. Providing an analytical and systematic clarification of the approaches, this book suggests an understanding of the differences, offering new and practical knowledge for tourism scholars and professionals to highlight the rele 606 $aTourism$xPsychological aspects 606 $aTourists$xAttitudes 606 $aTourists$xPsychology 615 0$aTourism$xPsychological aspects. 615 0$aTourists$xAttitudes. 615 0$aTourists$xPsychology. 676 $a338.4 676 $a338.4791 702 $aPrebensen$b Nina K. 702 $aChen$b Joseph S. 702 $aUysal$b Muzaffer 702 $aAltinay$b Levent 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910627286503321 996 $aCreating experience value in tourism$92973067 997 $aUNINA LEADER 05576nam 2200649 a 450 001 9910956623403321 005 20240313182918.0 010 $a9781118417508 010 $a111841750X 010 $a9781299385184 010 $a1299385184 010 $a9781118420614 010 $a1118420616 035 $a(CKB)2550000001017490 035 $a(EBL)1155263 035 $a(OCoLC)827724540 035 $a(SSID)ssj0000856121 035 $a(PQKBManifestationID)11533013 035 $a(PQKBTitleCode)TC0000856121 035 $a(PQKBWorkID)10804737 035 $a(PQKB)11267075 035 $a(MiAaPQ)EBC1155263 035 $a(DLC) 2013006062 035 $a(Au-PeEL)EBL1155263 035 $a(CaPaEBR)ebr10677734 035 $a(CaONFJC)MIL469768 035 $a(Perlego)1002295 035 $a(EXLCZ)992550000001017490 100 $a20130208d2013 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aFearless facilitation $ethe ultimate field guide to engaging (and involving!) your audience /$fCyndi Maxey and Kevin O'Connor 205 $a1st ed. 210 $aSan Francisco $cJossey-Bass & Pfeiffer Imprints, Wiley$d2013 215 $a1 online resource (204 p.) 300 $aIncludes index. 311 08$a9781118375815 311 08$a1118375815 327 $aPreface -- Acknowledgments -- About the authors -- Introduction -- Heard on the street : the audience does know! -- The audience doesn't lie -- It's about time! -- It all begins with courage -- Keys to facilitate fearlessly -- And on a final and very important note-- -- Organic facilitation -- Organic facilitation is less known -- Organic facilitation is healthier in the long run -- Organic facilitation takes time to perfect (or, actually, make appear imperfect) -- Intimacy is key -- The fourth wall -- The wall it's ok to break -- Food, fun, and safety -- Tools for your fearless tool bag -- Rules for breaking the wall -- Dance naked! : the wisdom is in the room -- How to work (and not work) the room -- How fred friedman broke the fourth wall -- Have fun with one or with one hundred -- Take it professionally, not personally -- As you begin, notice who is "with" you through their reactions, eye contact, or what seems to be working, even in a small way -- Be ready to adapt -- Know that you can't win them all -- Yes, facilitation works with very large audiences! -- Adapting to an unexpectedly small audience -- Coach's comments -- Dialogue not monologue (worse, duologue) -- Conversation is not easy for most -- Can you converse without a cocktail? -- Conversation: begin at the beginning -- The break is never really a break -- Dialogue during your meeting -- Dialogue post-meeting -- Coach's comments -- The set-up: making it happen -- The learning environment -- You can always facilitate, no matter the circumstances -- Lessons from one executive's transformation -- Coach's comments -- Listen live, then disappear! -- What oprah and larry know -- What the best do not do -- What the journalist uncovers -- What the orchestra conductor knows -- What the sales professional knows -- Really good facilitators use these questions -- Really good facilitators avoid these questions -- What listening live is not -- Timing is everything -- Your natural resources -- Coach's comments -- Go with it! -- Take what they give you -- Trust! -- When you know more and they came to hear it -- When you need to (and should) keep emotion at bay -- When you can't think and hit at the same time -- Home run! -- Coach's comments -- It's about the audience, first and always, in all ways! -- What a ninety-one-year-old knows -- What a professional magician knows -- What an eighth-grade teacher knows -- What engineers know -- Connection is never perfection -- What the professional comedian knows -- Audiences will react differently to the same story -- Avoid death by committee -- Yikes! a whole room full of-- -- When times go less well than planned -- People and groups who exhibit predictable challenges -- People who are disconnected -- Only one person to facilitate -- In your writing, especially when you need to persuade -- Gaining traction -- Keeping momentum -- When all else fails . . . people who won't change, no matter what -- Conclusion: now is the beginning of your new skill -- Appendix a: sure things : eight discussion topics that never fail -- Appendix b: four keys to making it easier -- Appendix c: momentum magic -- Appendix d: oops! when meetings don't go so well -- Appendix e: techniques for teleconference and virtual meeting facilitation. 330 $aAs the workforce ages and younger trainers and managers emerge, facilitation skills take on a new importance and, with the increased use of social networks, new facilitation skills are needed. Written by two facilitation gurus, this book shows how to make any learning environment come alive. It outlines proven guidelines any trainer can use to unify groups, inspire creativity, and get audiences, teams, and colleagues to speak up, talk back, participate, and engage in meetings. 606 $aBusiness presentations 606 $aBusiness communication 615 0$aBusiness presentations. 615 0$aBusiness communication. 676 $a658.4/52 700 $aMaxey$b Cyndi$01808063 701 $aO'Connor$b Kevin$f1947-$01808064 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910956623403321 996 $aFearless facilitation$94358130 997 $aUNINA