LEADER 04390nam 2200601 450 001 9910627285503321 005 20230802002203.0 010 $a1-78064-117-6 035 $a(CKB)9870000000001218 035 $a(EBL)1109764 035 $a(OCoLC)827211848 035 $a(SSID)ssj0000834379 035 $a(PQKBManifestationID)12372428 035 $a(PQKBTitleCode)TC0000834379 035 $a(PQKBWorkID)10981633 035 $a(PQKB)10126835 035 $a(MiAaPQ)EBC1109764 035 $a(EXLCZ)999870000000001218 100 $a20171124h20122012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aVeterinary practice management. /$fCatherine R. Coates ; with contributions from Alan Jones and Michael W. Coates 210 1$aOxfordshire, England ;$aCambridge, Massachusetts :$cCABI,$d2012. 210 4$dİ2012 215 $a1 online resource (189 p.) 300 $aDescription based upon print version of record. 311 $a1-84593-980-8 320 $aIncludes bibliographical references and index. 327 $a""Contents""; ""Preface""; ""Introduction: The Context of Veterinary Practice""; ""Section 1: The Practice-Client Relationship (1): Marketing Veterinary Services""; ""1 The Characteristics of Services""; ""2 Building the Practice-Client Relationship""; ""3 The Practice Communication Mix""; ""4 The 7 Ps of Marketing Services""; ""5 The Costs and Benefits of Marketing""; ""Section 2: The Practice-Client Relationship (2): Selecting and Keeping the Right Staff""; ""6 Recruiting and Selecting Staff""; ""7 Induction, Staff Training and Development""; ""8 Performance Appraisal""; ""9 Motivation"" 327 $a""10 Leadership and Management - Do You Have What it Takes?""""Section 3: Working Efficiently and Effectively: Internal Processes and Procedures""; ""11 Practice Protocols and Procedures""; ""12 Principles of Health and Safety""; ""13 Managing Health and Safety in a Clinical Environment""; ""14 Effective Stock Management""; ""15 Managing Computer Systems""; ""Section 4: Financial Management - A Matter for the Accountant?""; ""16 Profitability""; ""17 The Profit and Loss Account""; ""18 The Balance Sheet""; ""19 Accounting Ratios and Financial Performance Indicators"" 327 $a""20 Pricing Products and Services""""Section 5: Practice Growth and Development""; ""21 Planning""; ""22 Preparing a Business Plan""; ""23 Evaluating Capital Investments""; ""24 Managing Projects""; ""Section 6: Forms, Templates and Checklists""; ""Appraisal Meeting Checklist""; ""Appraisal Process Checklist""; ""Job Description Template""; ""Job Vacancy Shortlisting Record and Guidance Notes""; ""Person Specification Template""; ""Staff Induction Timetable""; ""Template for Developing New Protocols and Procedures""; ""Appendices""; ""Appendix 1 Computer Terminology Explained"" 327 $a""Appendix 2 Acceptable User Policy: Mobile and Landline Phones, E-mail and Internet""""Appendix 3 Answers to Accounting Questions""; ""Index""; ""A""; ""B""; ""C""; ""E""; ""F""; ""H""; ""I""; ""J""; ""K""; ""L""; ""M""; ""N""; ""P""; ""R""; ""S""; ""T""; ""V""; ""W"" 330 $aVeterinarians are increasingly aware of the need to recognise they are working in a business enterprise. From operating as small practices twenty years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book covers practice management topics as taught in v 606 $aVeterinary medicine$xPractice 606 $aVeterinary medicine$xEconomic aspects 615 0$aVeterinary medicine$xPractice. 615 0$aVeterinary medicine$xEconomic aspects. 676 $a636.089 676 $a636.089068 700 $aCoates$b Catherine R.$01267030 702 $aJones$b Alan 702 $aCoates$b Michael W. 712 02$aC.A.B. International 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910627285503321 996 $aVeterinary practice management$92978905 997 $aUNINA