LEADER 05216nam 2200625 a 450 001 9910597897203321 005 20230802005442.0 010 $a1-280-69916-7 010 $a9786613676139 010 $a1-84966-465-X 035 $a(CKB)2550000000106565 035 $a(EBL)1751635 035 $a(SSID)ssj0000693975 035 $a(PQKBManifestationID)11455449 035 $a(PQKBTitleCode)TC0000693975 035 $a(PQKBWorkID)10666382 035 $a(PQKB)11669695 035 $a(MiAaPQ)EBC1751635 035 $a(MiAaPQ)EBC6160313 035 $a(EXLCZ)992550000000106565 100 $a20120625d2012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aTrouble at work /$fRalph Fevre ... [et al.] 210 $aLondon $cBloomsbury Academic$d2012 215 $a1 online resource (273 p.) 300 $aDescription based upon print version of record. 311 $a1-4725-5748-4 311 $a1-4081-3703-8 320 $aIncludes bibliographical references and index. 327 $aCover; Contents; List of Tables and Figures; Part One; 1 A Bad Day at the Office; Research on workplace bullying; Enter sociology; Enter criminology; Workplace bullying, violence and minorities; Final remarks; Part Two; 2 Fairness and Rationality at Work; What kind of employees experienced more unreasonable treatment?; Which jobs were more prone to unreasonable treatment?; Which workplace and organisations were more prone to unreasonable treatment?; The troubled minority; Conclusions; 3 Civility and Respect at Work; What kind of employees experienced more incivility and disrespect? 327 $aWhich jobs were more prone to incivility and disrespect?Which workplaces and organisations were more prone to incivility and disrespect?; The troubled minority; Conclusions; 4 Violence and Injury at Work; What kind of employees experienced workplace violence and injury?; Which jobs were more prone to violence and injury?; What kinds of workplaces and organisations were more prone to workplace violence?; The troubled minority; Conclusions; Part Three; 5 The Briar Patch; Britscope's formal approach to trouble at work; Ill-treatment; Unreasonable treatment; Incivility and disrespect 327 $aViolence and injuryFactors influencing ill-treatment; Poor management; Discrimination; Workplace reform and modernisation; The characteristics of our interviewees; Responses to ill-treatment; Complaints procedures; Trade union support; Occupational health; The consequences of ill-treatment at work; Conclusions; 6 The Office; Banco's formal approach to trouble at work; Ill-treatment; Unreasonable treatment; Incivility and disrespect; Violence and injury; The characteristics of troublemakers; The characteristics of our interviewees; Factors influencing ill-treatment 327 $aThe processes and consequences of dealing with ill-treatmentThe consequences of ill-treatment at work; Conclusions; 7 Permanent White Water; Westshire's formal approach to trouble at work; Interviewee characteristics; Ill-treatment; Unreasonable treatment; Incivility and disrespect; Violence and injury; Witnessing ill-treatment; The characteristics of troublemakers; The processes and consequences of dealing with ill-treatment; The consequences of ill-treatment at work; Conclusions; 8 Keeping the Faith; How Strand employees minimise trouble at work 327 $aHow workplace minorities cope with ill-treatmentHow Strand risks creating trouble at work; Insecurity; Performance and rewards; Industrial relations; Management roles and responsibilities; Strand's informal approach to trouble at work; Leadership; Communication; Personal development; Management of illnesses and disabilities; Flexibility for commitments outside work; The importance of fairness and rationality; Strand's formal approach to employee and public relations; Strand's formal approach to trouble at work; Conclusions; Part Four; 9 The Troubled Workplace; Whose trouble is it? 327 $aCan employers do more to minimise the ill-treatment of their employees? 330 $aTrouble in the workplace - whether it is bullying, harassment or stress - is always in the headlines. Yet, in many discussions, the research and statistics that are cited prove unreliable. This book summarizes the largest specialist research programme on ill-treatment in the workplace so far undertaken. It provides a powerful antidote to half-truths and misinformation and offers a new way of conceptualizing trouble at work, moving the discussion away from individualized explanations - and talk of ''bullies'' and ''victims'' - towards the workplace characteristics that cause trouble at work. T 606 $aEmployee rights 606 $aBullying in the workplace 606 $aLabor laws and legislation 615 0$aEmployee rights. 615 0$aBullying in the workplace. 615 0$aLabor laws and legislation. 676 $a658.3145 23 701 $aFevre$b Ralph$f1955-$01205991 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910597897203321 996 $aTrouble at work$92930068 997 $aUNINA