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005 20231110214814.0
010   $a9783658378851$b(electronic bk.)
010   $z9783658378844
035   $a(MiAaPQ)EBC7023506
035   $a(Au-PeEL)EBL7023506
035   $a(CKB)24094350700041
035   $a(EXLCZ)9924094350700041
100   $a20221227d2022      uy             0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aDigital technology in service encounters $eeffects on frontline employees and customer responses /$fSonja Christ-Brendemu?hl
210  1$aWiesbaden, Germany :$cSpringer Gabler,$d[2022]
210  4$dİ2022
215   $a1 online resource (284 pages)
225 0 $aInnovation, Entrepreneurship und Digitalisierung
311 08$aPrint version: Christ-Brendemühl, Sonja Digital Technology in Service Encounters Wiesbaden : Springer Fachmedien Wiesbaden GmbH,c2022 9783658378844 
320   $aIncludes bibliographical references (pages 231-271).
410  0$aInnovation, Entrepreneurship und Digitalisierung 
606   $aCustomer services$xManagement
606   $aCustomer services$xTechnological innovations
606   $aCustomer services
615  0$aCustomer services$xManagement.
615  0$aCustomer services$xTechnological innovations.
615  0$aCustomer services.
676   $a658.812
700   $aChrist-Brendemu?hl$b Sonja$01245879
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
912   $a9910580154503321
996   $aDigital Technology in Service Encounters$92889204
997   $aUNINA