LEADER 04498nam 2200457 450 001 9910559387803321 005 20231110224040.0 010 $a9783030962173$b(electronic bk.) 010 $z9783030962166 035 $a(MiAaPQ)EBC6951412 035 $a(Au-PeEL)EBL6951412 035 $a(CKB)21502475600041 035 $a(EXLCZ)9921502475600041 100 $a20221117d2022 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aBeyond fintech $ebionic banking /$fBernardo Nicoletti 210 1$aCham, Switzerland :$cSpringer,$d[2022] 210 4$d©2022 215 $a1 online resource (282 pages) 225 1 $aPalgrave Studies in Financial Services Technology 311 08$aPrint version: Nicoletti, Bernardo Beyond Fintech Cham : Springer International Publishing AG,c2022 9783030962166 320 $aIncludes bibliographical references and index. 327 $aIntro -- Foreword -- Contents -- Acronyms -- List of Figures -- List of Tables -- 1 Bionic Banking Introduction -- Research Background -- Book Objectives -- Research Method -- Book's Structure -- Conclusions -- References -- 2 Bionic Banking -- Introduction -- Origin of Bionics -- Bionics Fundamentals -- Analogies Between Organisms and Organizations -- Enterprise Bionic Theories -- Bionic Financial Services -- Fintech Development -- Fintech Categories -- New Normal and Organizations -- Pandemic Impact -- New Normal -- Robot and Automation Human Collaboration -- Remoteness -- Resilience -- Resistance -- Responsibility -- Resilience and New Normal -- Agility -- Design of a Resilient Bionic Banking -- Emergency Management -- Characteristics of Resilience -- Conclusions -- References -- 3 Bionic Banking Transformation -- Introduction -- Bionic Transformation -- Birth of Bionic Transformation -- Defining Bionic Transformation -- Drivers and Impacts of Bionic Transformation -- Decision-Making Process -- Advancements of Bionic Transformation -- Conclusions -- References -- 4 Bionic Banking Business Model -- Introduction -- Business Model Canvas (BMC) -- An Extended Hai Framework -- Bionic Banking BMC -- Philosophy -- Vision -- Mission -- Enablers -- Outcomes -- Customer Value Proposition -- Customers Proximity -- Place and Distribution Accesses -- Partition of the Market -- Processes -- Platforms -- Augmented Intelligence -- Machine Learning -- Cloud Computing -- Data Science -- Robotic Process Automation (RPA) -- RPA and Banking -- Benefits of RPA -- Persons -- Partners -- Pricing and Revenues -- Payments and Investments -- Protection -- Cyber-Security -- Fraud -- Compliance -- Conclusions -- References -- 5 Bionic Banking Life Cycle -- Introduction -- Bionic Banking Across the Customer Life Cycle -- Customer Acquisition -- Credit Decisioning. 327 $aMonitoring and Collection -- Deepening Relationships: Wealth Management -- Intelligent Servicing -- Bionic Insurer -- Conclusions -- References -- 6 Bionic Banking Project -- Introduction -- Human-Automation Collaboration (HAC) Project -- Human-Automation Collaboration Models -- Proactive Human-Automation Collaboration -- Inter-Collaboration Cognition -- Temporal Collaboration -- Self-Organizing Teamwork -- Critical Success Factors of Bionic Banking -- Critical Success Factors for Bionic Banking -- Collaboration -- Complementarity -- Confidence -- Competence -- Customization -- Cognition -- Contribution -- Clarity -- Creatural (Humanness) -- Significant Challenges -- Innovation Methods -- Innovation Processes -- Design Thinking -- Design Thinking Method -- Lean and Bionic Transformation -- Research Method -- Lean and Bionic Transformation -- Define -- Discover -- Design -- Develop -- Deconstruct -- Deploy -- Diffuse and Operations -- Agile -- Innovation Acceptance Model -- IAM Model -- Conclusions -- References -- 7 Bionic Banking Conclusions -- Main Findings -- Future Research -- References -- Glossary -- References -- Index. 410 0$aPalgrave Studies in Financial Services Technology 606 $aFinancial institutions 606 $aTechnological innovations 615 0$aFinancial institutions. 615 0$aTechnological innovations. 676 $a332.10285 700 $aNicoletti$b Bernardo$035275 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 912 $a9910559387803321 996 $aBeyond Fintech$92832805 997 $aUNINA