LEADER 03467nam 2200433 450 001 9910555140403321 005 20191126111107.0 010 $a1-119-62082-1 010 $a1-119-62078-3 010 $a1-119-62079-1 035 $a(CKB)4100000009751275 035 $a(MiAaPQ)EBC5969554 035 $a(CaSebORM)9781119620778 035 $a(EXLCZ)994100000009751275 100 $a20191126d2020 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aKey performance indicators $edeveloping, implementing, and using winning KPIs /$fDavid Parmenter 205 $aFourth edition. 210 1$aHoboken, New Jersey :$cWiley,$d[2020] 210 4$dİ2020 215 $a1 online resource (383 pages) 311 $a1-119-62077-5 320 $aIncludes bibliographical references and index. 330 $aThe new edition of the bestselling guide on creating and using key performance indicators?offers significant new and revised content Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization?s current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex?essentially rendering them ineffectual, or at worse, counterproductive. Key Performance Indicators provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards. Now in its fourth edition, this bestselling guide has been extensively revised and updated to incorporate practical lessons drawn from major implementations. Fresh content includes a more concise KPI methodology with clear implementation guidance, original insights on how other areas of performance management can be corrected, and new in-depth case studies. A revised starter kit is included to identify critical success factors, and the KPI resource kit contains updated worksheets, workshop programs, and questionnaires. Helping readers to better define and measure progress toward goals, this important guide: Dispels the myths of performance measurement and explains a simple, yet powerful KPI methodology Explains the 12-step model for developing and using KPIs with guidelines Helps readers brainstorm performance measures, sell KPI projects to the Board and senior management, and accurately report performance Features the ?KPI Project Leaders Corner? which provides readers with essential information and useful exercises Includes an array of practical tools?templates, checklists, performance measures?and a companion website (www.davidparmenter.com) Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 4th Edition is important resource for C-suite executives, senior management, project teams, external project facilitators, and team coordinators involved in all aspects of performance management systems. 606 $aPerformance technology 615 0$aPerformance technology. 676 $a658.314 700 $aParmenter$b David$0472571 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910555140403321 996 $aKey performance indicators$9225772 997 $aUNINA