LEADER 00862nam0-22003131i-450- 001 990006474620403321 005 20001010 035 $a000647462 035 $aFED01000647462 035 $a(Aleph)000647462FED01 035 $a000647462 100 $a20001010d--------km-y0itay50------ba 101 0 $aita 105 $ay-------001yy 200 1 $a<>Tunisie$fCharles Debbasch, M. Camau. - 210 $aParis$cEd. Berger-Levrault$d1973. 215 $a90 p.$d22 cm 225 1 $aEncyclopedie Politique et Costitutionnelle. Serie Afrique$v5 676 $a961 700 1$aDebbasch,$bCharles$f<1937- >$0234171 702 1$aCamau,$bMichel 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990006474620403321 952 $aCOLLEZ. 207 (5)$b2853$fFSPBC 959 $aFSPBC 996 $aTunisie$9652432 997 $aUNINA DB $aGEN01 LEADER 04952nam 2200601 450 001 9910511635003321 005 20190104071224.0 010 $a1-85604-988-4 035 $a(CKB)2550000001186114 035 $a(EBL)1597151 035 $a(OCoLC)868270344 035 $a(SSID)ssj0001114506 035 $a(PQKBManifestationID)12452397 035 $a(PQKBTitleCode)TC0001114506 035 $a(PQKBWorkID)11055333 035 $a(PQKB)10387474 035 $a(MiAaPQ)EBC1597151 035 $a(UkCbUP)CR9781856049887 035 $a(EXLCZ)992550000001186114 100 $a20070119d2006 uy| 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aMeasuring library performance $eprinciples and techniques /$fPeter Brophy 210 1$aLondon :$cFacet,$d2006. 215 $a1 online resource (266 p.) 300 $aDescription based upon print version of record. 311 $a1-85604-593-5 311 $a1-306-34234-1 320 $aIncludes bibliographical references and index. 327 $aTitle page; Contents; List of figures; List of tables; Preface; Acronyms and abbreviations; 1 Background; Introduction; The library in society; Delivering library services; Electronic services; What is being measured?; Types of evaluation; The cost of measurement; Undertaking performance measurement; Trustworthiness; Ethical considerations; Conclusion; Resources; References; 2 Theoretical considerations; Introduction; Causal relationships; Theoretical perspectives 1: the positivist standpoint; Theoretical perspectives 2: the relativist standpoint; Research methods; Action research 327 $aEvidence-based practiceNarrative-based practice; Conclusion; Resources; References; 3 User satisfaction; Introduction; Satisfaction; User surveys; Attributes of customer satisfaction; Customer expectations; LibQUAL+TM; Public library user satisfaction; Specific methodologies; Conclusion; Resources; References; 4 Impact on users; Introduction; What is 'impact'?; Collecting data on impact; Assessing impact; The impact of electronic services; Surrogate measures of impact; Impact on learning; Enhancing student performance; Information literacy; Conclusion; Resources; References 327 $a5 Social and economic impactIntroduction; Social impact; Economic impact; Conclusion; Resources; References; 6 Inputs; Introduction; The library profile; Library statistics; Content: acquisition, use and review; Electronic resource usage; Data consistency; Selection of free online resources; Collection strength; Conclusion; Resources; References; 7 Processes; Introduction; Throughputs; The ISO 9000 standard; Business process reengineering; Electronic delivery; Conclusion; Resources; References; 8 Outputs; Introduction; Usage of library materials; Usage of websites; Presentation via the web 327 $aUsabilityConclusion; Resources; References; 9 Staff; Introduction; Staff surveys; Appraisal; Investors in People; Reflective practitioners; Conclusion; Resources; References; 10 Infrastructure; Introduction; The library building; ICT systems infrastructure; Other considerations; Conclusion; Resources; References; 11 Services for all; Introduction; Personalization; Group differentiation; Accessibility for users with disabilities; Guidelines and standards; Conclusion; Resources; References; 12 Benchmarking; Introduction; Benchmarking defined; Types of benchmarking; The benchmarking wheel 327 $aBenchmarking and quality managementBenchmarking and libraries; Benchmarking in practice; Benchmarking and service improvement: the evidence; Limitations of benchmarking; Conclusion; Resources; Resources; References; 13 The balanced scorecard; Introduction; Defining the balanced scorecard; Library implementations of the balanced scorecard; Conclusion; Resources; References; 14 Standards; Introduction; Public library service standards; Academic library standards; Other sectors; International, cross-sectoral standards; Conclusion; Resources; References; Appendix 1 Data collection methods 327 $aIntroduction 330 $aProvide an account of thinking and research on the evaluation of library services. Illustrated throughout with examples across the different library sectors, this book is structured to focus on the intended service user, then to look at service management and the building blocks of services, and finally to draw together these strands. 606 $aPublic services (Libraries)$xEvaluation 606 $aLibraries$xEvaluation 608 $aElectronic books. 615 0$aPublic services (Libraries)$xEvaluation. 615 0$aLibraries$xEvaluation. 676 $a025.58 700 $aBrophy$b Peter$f1950-$0715550 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910511635003321 996 $aMeasuring library performance$91384959 997 $aUNINA