LEADER 03136oam 2200529 450 001 9910484623503321 005 20220322205646.0 010 $a981-334-332-X 024 7 $a10.1007/978-981-33-4332-0 035 $a(CKB)4100000011610219 035 $a(MiAaPQ)EBC6407556 035 $a(DE-He213)978-981-33-4332-0 035 $a(PPN)252504798 035 $a(EXLCZ)994100000011610219 100 $a20210515d2021 uy 0 101 0 $aeng 135 $aurnn#008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aMeasurement of facilities management performance in Ghana's public hospitals /$fDaniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa 205 $a1st ed. 2021. 210 1$aCham, Switzerland :$cSpringer,$d[2021] 210 4$d©2021 215 $a1 online resource (XV, 118 p. 24 illus., 4 illus. in color.) 225 1 $aManagement in the Built Environment,$x2522-0047 311 $a981-334-331-1 327 $aIntroduction -- The concept of Facilities Management -- Performance Measurement Literature Review -- Research Methodology -- Findings and Discussions -- Conculsions. 330 $aThis book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors. . 410 0$aManagement in the Built Environment,$x2522-0047 606 $aHospitals$zGhana$xAdministration$vCase studies 606 $aPerformance technology 606 $aFacility management$vCase studies 615 0$aHospitals$xAdministration 615 0$aPerformance technology. 615 0$aFacility management 676 $a362.11068 700 $aAmos$b Daniel$01215366 702 $aMusa$b Zairul Nisham 702 $aAu-Yong$b Cheong Peng 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bUtOrBLW 906 $aBOOK 912 $a9910484623503321 996 $aMeasurement of facilities management performance in Ghana's public hospitals$92808149 997 $aUNINA