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035   $a(EBL)1598366
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035   $a(EXLCZ)992550000001194140
100   $a20130912d1993      fy             0
101 0 $aeng
135   $aur|n|---|||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aImproving public sector productivity$b[electronic resource] $econcepts and practice /$fEllen Doree Rosen
210   $aNewbury Park, Calif. $cSAGE$dc1993
215   $a1 online resource (291 p.)
300   $aDescription based upon print version of record.
311   $a1-322-42196-X 
311   $a0-8039-4573-6 
320   $aIncludes bibliographical references and index.
327   $aCover; Contents; Preface; Acknowledgments; Chapter 1 - Introduction; Chapter 2 - The Politics of Productivity; Chapter 3 - Productivity Concepts and Applications; Chapter 4 - Measurement; Chapter 5 - Measuring Productivity; Chapter 6 - Improving the Work Process; Chapter 7 - Training and Motivating the Worker; Chapter 8 - Empowering the Worker; Chapter 9 - Management Options for Obtaining Resources; Chapter 10 - Managing for Productivity; Chapter 11 - Strategy; Index; About the Author
330   $aThis volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
606   $aGovernment productivity
608   $aElectronic books.
615  0$aGovernment productivity.
676   $a350.1
676   $a350.1/47
676   $a350.147
700   $aRosen$b Ellen Doree$f1924-$01035726
801  0$bStDuBDS
801  1$bStDuBDS
906   $aBOOK
912   $a9910479960903321
996   $aImproving public sector productivity$92455581
997   $aUNINA