LEADER 02028nam  2200397 n 450 
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010   $a9788855189699
010   $a8855189697
024 8 $ahttps://doi.org/10.26530/OAPEN_356373
035   $a(CKB)5400000000000286
035   $a(NjHacI)995400000000000286
035   $a(ScCtBLL)992a5abe-ea73-4e1b-a5af-8fe2068765a6
035   $a(EXLCZ)995400000000000286
100   $a20230511d2004      uu         0
101 0 $aita
135   $aur|||||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aDalla misurazione dei servizi alla customer satisfaction $ela valutazione della qualita? nel Sistema bibliotecario di ateneo dell'Universita? di Firenze /$fRoberto Ventura
210  1$aFirenze :$cFirenze University Press,$d2004.
215   $a1 online resource (264 pages)
225 1 $aStrumenti per la didattica e la ricerca
330   $aActivities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the final stage of an itinerary launched through the reorganisation of the library system in 1994. From that year on, the practice of monitoring has been confirmed as an essential element of the management process. After several years devoted to the enhancement of quality, the users have been invited to express their views on the services apropos effective use and the degree of satisfaction.
410   $aStrumenti per la didattica e la ricerca
606   $aLibraries$xEvaluation
615  0$aLibraries$xEvaluation.
676   $a025.1
700   $aVentura$b Roberto$0443145
801  0$bNjHacI
801  1$bNjHacl
906   $aBOOK
912   $a9910477314203321
996   $aDalla misurazione dei servizi alla customer satisfaction$93363730
997   $aUNINA