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101 0 $aeng
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181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aWorking the Phones $econtrol and resistance in call centres /$fJamie Woodcock
210  1$aLondon :$cPluto Press,$d2016.
215   $a1 online resource (200 pages)
327   $aAcknowledgements 1. Introduction 2. Working in the Call Centre 3. Management 4. Moments of Resistance 5. Precarious Organisation 6. Conclusion Notes References Index.
330   $aCall centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book, Jamie Woodcock draws on time spent employed in a non-unionised call centre to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centres have become sadly emblematic of the post-industrial service economy.
517   $aWorking the phones 
606   $aCall centers
615  0$aCall centers.
676   $a331.7613811
700   $aWoodcock$b Jamie$0907133
801  0$bNjHacI
801  1$bNjHacl
906   $aBOOK
912   $a9910476793703321
996   $aWorking the phones$92029368
997   $aUNINA