LEADER 02677nam 2200493 450 001 9910466397603321 005 20180726153846.0 035 $a(CKB)4100000003616823 035 $a(MiAaPQ)EBC5389608 035 $a(DLC) 2018032904 035 $a(EXLCZ)994100000003616823 100 $a20180712d2018 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 04$aThe pragmatics of sensitive activities in institutional discourse /$fedited by Maj-Britt Mosegaard Hansen, University of Manchester ; Rosina Ma?rquez Reiter, University of Surrey 210 1$aAmsterdam ;$aPhiladelphia :$cJohn Benjamins Publishing Company,$d[2018] 210 4$dİ2018 215 $a1 online resource (202 pages) 225 1 $aBenjamins current topics ;$vVolume 96 311 $a90-272-6367-1 311 $a90-272-6368-X 320 $aIncludes bibliographical references and index. 327 $aIntroduction / Maj-Britt Mosegaard Hansen and Rosina Ma?rquez Reiter -- Requests and counters in Russian traffic police officer-citizen encounters: face and identity implications / Rosina Ma?rquez Reiter, Kristina Ganchenko and Anna Charalambidou -- Negotiating with the boss: an inter- and cross-cultural perspective on problematic talk / Lars Fant and Annika Denke -- Evading and resisting answering: an analysis of Mexican Spanish news interviews / Ariel Va?zquez Carranza -- Apologies made at the Leveson inquiry: triggers and responses / James Murphy -- When questioners count on the recipients' lack of knowledge: a recurring "question" "answer" format in guided tours / Anna Claudia Ticca and Ve?ronique Traverso -- When routine calls for information become interpersonally sensitive / Sara Orthaber and Rosina Ma?rquez Reiter -- Patterns of thanking in the closing section of UK service calls: marking conversational macro-structure vs managing interpersonal relations / Maj-Britt Mosegaard Hansen. 410 0$aBenjamins current topics.$x1874-0081 ;$vVolume 96. 606 $aOral communication 606 $aInterpersonal relations 606 $aInterpersonal communication 608 $aElectronic books. 615 0$aOral communication. 615 0$aInterpersonal relations. 615 0$aInterpersonal communication. 676 $a401/.45 702 $aMosegaard Hansen$b Maj-Britt 702 $aMa?rquez-Reiter$b Rosina 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910466397603321 996 $aThe pragmatics of sensitive activities in institutional discourse$91936133 997 $aUNINA