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101 0 $aeng
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aConfiguration management $eexpert guidance for IT service managers and practioners /$fShirley Lacy and David Norfolk
205   $aRev. ed.
210   $aSwindon, UK $cBCS$dİ2014
215   $a1 online resource (1 volume) $cillustrations
311   $a1-78017-228-1 
606   $aInformation technology$xVocational guidance
606   $aInformation technology$xManagement
615  0$aInformation technology$xVocational guidance.
615  0$aInformation technology$xManagement.
700   $aLacy$b Shirley$0991752
701   $aNorfolk$b David$0991753
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