LEADER 04367nam 2200553 450 001 9910466219803321 005 20200520144314.0 010 $a3-11-045501-3 010 $a3-11-045410-6 024 7 $a10.1515/9783110455014 035 $a(CKB)3710000001096577 035 $a(MiAaPQ)EBC4822104 035 $a(DE-B1597)460379 035 $a(OCoLC)981995403 035 $a(OCoLC)984643017 035 $a(DE-B1597)9783110455014 035 $a(Au-PeEL)EBL4822104 035 $a(CaPaEBR)ebr11360461 035 $a(CaONFJC)MIL1000761 035 $a(OCoLC)979230451 035 $a(EXLCZ)993710000001096577 100 $a20170327h20172017 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aNew horizons in patient safety : understanding communication $ecase studies for physicians /$fAnnegret F. Hannawa ; contributing authors, Albert W. Wu, Robert S. Juhasz 210 1$aBerlin, [Germany] ;$aBoston, [Massachusetts] :$cDe Gruyter,$d2017. 210 4$d?2017 215 $a1 online resource (274 pages) $cillustrations, tables 311 $a3-11-045300-2 320 $aIncludes bibliographical references and index. 327 $tFrontmatter -- $tForeword -- $tList of Abbreviations -- $tContents -- $tPreface -- $tPart I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication -- $t1. Principles of healthcare quality and patient safety / $rWu, Albert W. / Juhasz, Robert S. -- $t2. Myths and truths of human communication / $rHannawa, Annegret F. -- $t3. Communication topics in healthcare quality and patient safety / $rHannawa, Annegret F. -- $t4. Interpersonal communication: Challenges, processes, and issues / $rHannawa, Annegret F. -- $t5. The Hannawa SACCIA Typology of Communication Errors in Healthcare / $rHannawa, Annegret F. -- $t6. Lessons from communication science / $rHannawa, Annegret F. -- $tPart II: Case studies across six stages of care -- $tStage 1: Medical history taking -- $tStage 2: Diagnosis -- $tStage 3: Treatment planning -- $tStage 4: Storage -- $tStage 5: Treatment execution -- $tStage 6: Post-treatment care -- $tConcluding thoughts -- $tBibliography -- $tAnswer Key -- $tIndex 330 $aThis case studies book is a unique, practical, cutting-edge, and indispensable go-to resource for front-line practitioners and educators in medicine. Each case study (chapter) is framed by a set of introductory learning objectives, an evaluation section, thought-provoking discussion questions, and references to further readings. Furthermore, the book is conveniently organized along the continuum of medical care delivery, providing quick access to ad-hoc solutions in safety- and quality-compromised situations, illustrating how skillful communication can be the key to a more effective prevention, intervention, and response to "close calls" and adverse events. The case studies book is unique and innovative in its interdisciplinary integration of the contemporary literature in communication science with current "hot buttons" of patient safety. It manifests a valuable interdisciplinary collaboration by translating the basic tenets of human communication science for practitioners of medicine, providing a conceptual, evidence-based foundation for formulating communication-based practice guidelines to advance patient safety and quality of care. The case studies put communication theory into practice to facilitate experiential learning, granting insights into the breadth and diverse aspects of safe and high quality healthcare delivery. Thought-provoking discussion questions and references for further reading make this book a valuable reference for medical practitioners across the world. 606 $aCommunication in medicine 608 $aElectronic books. 615 0$aCommunication in medicine. 676 $a610.696 700 $aHannawa$b Annegret F.$f1979-$01040744 702 $aJuhasz$b Robert, $4aut$4http://id.loc.gov/vocabulary/relators/aut. 702 $aWu$b Albert, $4aut$4http://id.loc.gov/vocabulary/relators/aut. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910466219803321 996 $aNew horizons in patient safety : understanding communication$92467903 997 $aUNINA