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010   $a9786610533862
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035   $a(OCoLC)70224097
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100   $a20030418d2004      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 00$aCreating value with knowledge$b[electronic resource] $einsights from the IBM institute for business value /$fedited by Eric Lesser, Laurence Prusak
210   $aOxford ;$aNew York $cOxford University Press$d2004
215   $a1 online resource (239 p.)
300   $aDescription based upon print version of record.
311   $a0-19-516512-8 
311   $a0-19-983575-6 
320   $aIncludes bibliographical references and index.
327   $aContents; Foreword; Contributors; Introduction; PART I: SOCIAL CAPITAL; 1 How to Invest in Social Capital; 2 Fast Friends-Virtuality and Social Capital; 3 Trust and Knowledge Sharing: A Critical Combination; PART II: SOCIAL NETWORK ANALYSIS; 4 Six Myths about Informal Networks-and How to Overcome Them; 5 Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks; 6 Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration; PART III: COMMUNITIES OF PRACTICE; 7 Communities of Practice and Organizational Performance
327   $a8 Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities 9 Learning from the Connected Customer: Enhancing Customer Web Sites with Community; PART IV: KNOWLEDGE AND STRATEGIC ALLIANCES; 10 Knowledge Resource Exchange in Strategic Alliances; 11 Leveraging Knowledge Management across Strategic Alliances; PART V: STORYTELLING; 12 Using Mentoring and Storytelling to Transfer Knowledge in the Workplace; 13 Narrative Patterns: The Perils and Possibilities of Using Story in Organizations; Index;
330 8 $aThis text examines a variety of important knowledge-related topics, such as the use of informal networks, communities of practice, the impact of knowledge on successful alliances, and social capital and trust.
606   $aKnowledge management
608   $aElectronic books.
615  0$aKnowledge management.
676   $a658.4/038
701   $aLesser$b Eric L$0320993
701   $aPrusak$b Laurence$0144869
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910465743303321
996   $aCreating value with knowledge$92462403
997   $aUNINA