LEADER 02143nam 2200493 450 001 9910465329903321 005 20200520144314.0 010 $a1-60491-619-2 035 $a(CKB)3710000000745904 035 $a(MiAaPQ)EBC4575396 035 $a(CaSebORM)9781604916195 035 $a(Au-PeEL)EBL4575396 035 $a(CaPaEBR)ebr11233512 035 $a(OCoLC)953659205 035 $a(EXLCZ)993710000000745904 100 $a20160802h20162016 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aResolving conflict $eten steps for turning negatives to positives /$fHarold Scharlatt ; contributors Kaushik Gopal [and five others] 205 $a1st edition 210 1$a[Greensboro, North Carolina] :$cCenter for Creative Leadership,$d2016. 210 4$dİ2016 215 $a1 online resource (78 pages) 300 $aPlace of publication from publisher's website. 311 $a1-60491-731-8 311 $a1-60491-618-4 320 $aIncludes bibliographical references. 330 $aConflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved. 606 $aConflict management 608 $aElectronic books. 615 0$aConflict management. 676 $a303.69 700 $aScharlatt$b Harold$0861475 702 $aGopal$b Kaushik 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910465329903321 996 $aResolving conflict$91972803 997 $aUNINA