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010   $a9786613859969
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100   $a20180706d2011      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aConflict and crisis communication $eprinciples and practices /$fedited by Carol A. Ireland, Martin J. Fisher and Gregory M. Vecchi
210  1$aLondon ;$aNew York, N.Y. :$cRoutledge,$d2011.
215   $a1 online resource (236 p.)
300   $aDescription based upon print version of record.
311   $a0-415-61512-7 
311   $a0-415-61511-9 
320   $aIncludes bibliographical references and index.
327   $aCover; Conflict and Crisis communication principles and Practice; Copyright; Contents; List of Figures and Tables; List of Abbreviations; Notes on Contributors; Foreword; 1. Conflict and Crisis Negotiation: The Negotiated Resolution Model; 2. Negotiation: Principles and Theoretical Underpinnings; 3. Crisis Situations: Communications, Goals and Techniques; 4. Application of Mental Illness and Cognitive Impairment to the Critical Incident: Considerations and Implications; 5. Application of Personality Disorder to the Critical Incident: Considerations and Implications
327   $a6. Ethical Considerations in a Conflict and Crisis Situation7. Expertise of the Negotiator in Conflict and Crisis Communication; 8. When the Management of the Critical Incident Goes Wrong: Pitfalls and Suggested Approaches; 9. Post-critical Incident: Considerations; 10. Held Against Their Will: Behaviour, Considerations and Implications for the Captive; Index
330   $aConflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities.By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in t
606   $aConflict management
606   $aInterpersonal communication
606   $aNegotiation
608   $aElectronic books.
615  0$aConflict management.
615  0$aInterpersonal communication.
615  0$aNegotiation.
676   $a363.2/3
676   $a363.23
701   $aFisher$b Martin J$0874041
701   $aIreland$b Carol A$0874040
701   $aVecchi$b Gregory M$0934189
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910465182503321
996   $aConflict and crisis communication$92103183
997   $aUNINA