LEADER 05563nam 2200697Ia 450 001 9910464994903321 005 20200520144314.0 010 $a1-283-64514-9 010 $a1-118-50489-5 035 $a(CKB)3390000000019603 035 $a(EBL)990622 035 $a(OCoLC)806039909 035 $a(SSID)ssj0000572043 035 $a(PQKBManifestationID)12252391 035 $a(PQKBTitleCode)TC0000572043 035 $a(PQKBWorkID)10527644 035 $a(PQKB)10988494 035 $a(MiAaPQ)EBC990622 035 $a(CaSebORM)9780787988838 035 $a(Au-PeEL)EBL990622 035 $a(CaPaEBR)ebr10587609 035 $a(CaONFJC)MIL395764 035 $a(EXLCZ)993390000000019603 100 $a20071213d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aPerformance evaluation$b[electronic resource] $eproven approaches for improving program and organizational performance /$fIngrid Guerra-Lo?pez 205 $a1st ed. 210 $aSan Francisco $cJossey-Bass$dc2008 215 $a1 online resource (322 p.) 225 1 $aResearch Methods for the Social Sciences 300 $aDescription based upon print version of record. 311 $a0-7879-8883-9 320 $aIncludes bibliographical references (p. [285]-293) and index. 327 $aPerformance Evaluation: Proven Approaches for Improving Program and Organizational Performance; Contents; Acknowledgments; Preface; The Author; Part One: Introduction to Evaluation; One: Foundations of Evaluation; A Brief Overview of Evaluation History; Evaluation: Purpose and Definition; Performance Improvement: A Conceptual Framework; Making Evaluation Happen: Ensuring Stakeholders' Buy-In; The Evaluator: A Job or a Role?; The Relationship to Other Investigative Processes; When Does Evaluation Occur?; General Evaluation Orientations; Challenges That Evaluators Face; Ensuring Commitment 327 $aBenefits of EvaluationBasic Definitions; Key Points; Reflection Questions; Two: Principles of Performance-Based Evaluation; Principle 1: Evaluation Is Based on Asking the Right Questions; Principle 2: Evaluation of Process Is a Function of Obtained Results; Principle 3: Goals and Objectives of Organizations Should Be Based on Valid Needs; Principle 4: Derive Valid Needs Using a Top-Down Approach; Principle 5: Every Organization Should Aim for the Best That Society Can Attain; Principle 6: The Set of Evaluation Questions Drives the Evaluation Study; Key Points; Reflection Questions 327 $aPart Two: Models of EvaluationThree: Overview of Existing Evaluation Models; Overview of Classic Evaluation Models; Objective-Based Evaluation: Tyler (1949); Consumer-Oriented Evaluation: Scriven (1967); Discrepancy Model of Evaluation: Provus (1971); Goal-Free Evaluation: Scriven (1974); Responsive/Client-Centered Evaluation: Stake (1975); Utilization-Focused Evaluation: Patton (1997); Selected Evaluation Models; Selecting a Model; Conceptualizing a Useful Evaluation That Fits the Situation; Key Points; Reflection Questions; Four: Kirkpatrick's Four Levels of Evaluation; Kirkpatrick's Levels 327 $aLevel 1 Evaluation: ReactionsLevel 2 Evaluation: Learning; Level 3 Evaluation: Behavior; Level 4 Evaluation: Results; Comments on the Model; Strengths and Limitations; Application Example: Wagner (1995); Methodology; Findings; Issues; Key Points; Reflection Questions; Five: Phillips's Return-On-Investment Methodology; Phillips's ROI Process; Collecting Postprogram Data; Isolating the Effects of Training; Converting Data to Monetary Values; Tabulating the Costs of the Program; Calculating the Return on Investment of the Program; Identifying the Intangible Benefits of the Program 327 $aComments on the ModelStrengths and Limitations; Application Example: Blake (1999); Methodology; Findings; Key Points; Reflection Questions; Six: Brinkerhoff's Success Case Method; The SCM Process; Strengths and Weaknesses; Application Example: Brinkerhoff (2005); Methodology; Findings; Key Points; Reflection Questions; Seven: The Impact Evaluation Process; The Elements of the Process; Step 1: Identifying Stakeholders and Expectations; Step 2: Determining Key Decisions and Objectives; Step 3: Deriving Measurable Indicators; Step 4: Identifying Data Sources 327 $aStep 5: Selecting Data Collection Methods 330 $aPerformance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-L?pez, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement. 410 0$aResearch Methods for the Social Sciences 606 $aEmployees$xRating of 606 $aOrganizational effectiveness 606 $aPerformance standards 608 $aElectronic books. 615 0$aEmployees$xRating of. 615 0$aOrganizational effectiveness. 615 0$aPerformance standards. 676 $a658.3125 700 $aGuerra-Lo?pez$b Ingrid$0858583 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910464994903321 996 $aPerformance evaluation$92007178 997 $aUNINA