LEADER 02819nam 2200625 450 001 9910464637703321 005 20200903223051.0 010 $a1-78350-669-5 035 $a(CKB)3710000000212700 035 $a(EBL)1752789 035 $a(SSID)ssj0001375551 035 $a(PQKBManifestationID)11882773 035 $a(PQKBTitleCode)TC0001375551 035 $a(PQKBWorkID)11333296 035 $a(PQKB)11308305 035 $a(MiAaPQ)EBC1752789 035 $a(Au-PeEL)EBL1752789 035 $a(CaPaEBR)ebr10900543 035 $a(CaONFJC)MIL653461 035 $a(OCoLC)885122643 035 $a(EXLCZ)993710000000212700 100 $a20140913h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aBuilding trust in financial services /$fguest editor, Robert Hurley 210 1$a[Bradford, England] :$cEmerald,$d2014. 210 4$dİ2014 215 $a1 online resource (104 p.) 225 0 $aInternational Journal of Bank Marketing,$x0265-2323 ;$vVolume 32 Number 5 300 $aDescription based upon print version of record. 311 $a1-322-22181-2 311 $a1-78350-650-4 320 $aIncludes bibliographical references at the end of each chapters. 327 $aCover; Editorial boards; Guest editorial; Understanding the loss of trust in large banks; Do we bank on regulation orreputation? A meta-analysis and meta-regression of organizational trust in the financial services sector; Trust and risk-taking in a pension investment setting; The impact of technology CSFs on customer satisfaction and the role of trust 330 $aThis special issue on Building Trust in Financial Services is a collaboration between the International Journal of Bank Marketing and the Consortium for Trustworthy Organizations at Fordham University to bring relevant scholarly insights to the challenges that financial services firms face in managing complex stakeholder trust relations. This special issue extends scholarly research in financial service marketing in understanding the broader stakeholders, the role of regulation, the unique importance of trust and the direct and indirect effects that aspects of trustworthiness have on customers 410 0$aInternational journal of bank marketing ;$vv. 32, no. 5. 606 $aFinancial services industry 606 $aSelling 606 $aStrategic planning 608 $aElectronic books. 615 0$aFinancial services industry. 615 0$aSelling. 615 0$aStrategic planning. 676 $a332.1 702 $aHurley$b Robert 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910464637703321 996 $aBuilding trust in financial services$92074989 997 $aUNINA