LEADER 05262nam 2200733 450 001 9910464505303321 005 20200520144314.0 010 $a0-7303-1251-8 010 $a0-7303-1252-6 035 $a(CKB)3710000000113096 035 $a(EBL)1690916 035 $a(SSID)ssj0001304993 035 $a(PQKBManifestationID)11895120 035 $a(PQKBTitleCode)TC0001304993 035 $a(PQKBWorkID)11247596 035 $a(PQKB)10005803 035 $a(MiAaPQ)EBC1690916 035 $a(Au-PeEL)EBL1690916 035 $a(CaPaEBR)ebr10870604 035 $a(CaONFJC)MIL611509 035 $a(OCoLC)879948924 035 $a(EXLCZ)993710000000113096 100 $a20140522h20142014 uy 0 101 0 $aeng 135 $aur|n#|||||||| 181 $ctxt$2rdacontent 181 $csti$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aAbove the line $ehow to create a company culture that engages employees, delights customers and delivers results /$fMichael Henderson 210 1$aMilton, Queensland, [Australia] :$cWiley,$d2014. 210 4$d©2014 215 $a1 online resource (248 pages) $cb illustrations, photograph 300 $aDescription based upon print version of record. 311 $a0-7303-1250-X 320 $aIncludes bibliographical references and index. 327 $aCulture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy 327 $aPrice, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality 327 $aAttention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture 327 $aUnderstanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level 327 $aCHAPTER 12 A glimpse behind the curtain: consciousness and culture 330 $aPosition your organisation's culture to attain new heights Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money 606 $aCorporate culture$zUnited States 606 $aCorporations$xSociological aspects$zUnited States 606 $aOrganizational behavior$zUnited States 606 $aCustomer services$zUnited States 606 $aCustomer relations$zUnited States 606 $aIndustrial relations$zUnited States 608 $aElectronic books. 615 0$aCorporate culture 615 0$aCorporations$xSociological aspects 615 0$aOrganizational behavior 615 0$aCustomer services 615 0$aCustomer relations 615 0$aIndustrial relations 676 $a302.35 700 $aHenderson$b Michael$0788663 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910464505303321 996 $aAbove the line$92287760 997 $aUNINA LEADER 04401nam 22005172 450 001 9910824518703321 005 20220929105852.0 010 $a90-485-5385-7 024 7 $a10.1515/9789048553853 035 $a(MiAaPQ)EBC6828327 035 $a(Au-PeEL)EBL6828327 035 $a(CKB)20151372700041 035 $a(OCoLC)1289794478 035 $a(MdBmJHUP)musev2_98781 035 $a(DE-B1597)602080 035 $a(DE-B1597)9789048553853 035 $a(UkCbUP)CR9789048553853 035 $a(EXLCZ)9920151372700041 100 $a20220816d2022|||| uy| 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aFriction, fragmentation, and diversity $elocalized politics of European memories /$fedited by Kirsti Salmi-Niklander [and four others]$b[electronic resource] 210 1$aAmsterdam :$cAmsterdam University Press,$d2022. 215 $a1 online resource (259 pages) $cdigital, PDF file(s) 225 1 $aHeritage and memory studies 300 $aTitle from publisher's bibliographic system (viewed on 07 Sep 2022). 311 08$aPrint version: Salmi-Niklander, Kirsti Friction, Fragmentation, and Diversity Amsterdam : Amsterdam University Press,c2021 327 $aCover -- Table of Contents -- Acknowledgements -- Approaching Localized Politics of European Memories -- Kirsti Salmi-Niklander, Ulla Savolainen, Riikka Taavetti, Sofia Laine, and Päivi Salmesvuori -- Part I: Politicized Memories and Pasts -- 1. Mitigating the Difficult Past? -- On the Politics of Renaming the Estonian Museum of Occupations -- Kirsti Jõesalu and Ene Kõresaar -- 2. Remembering the '68 Movement in Germany -- A Left Counter-Memory? -- Priska Daphi and Jens Zimmermann -- 3. Queering Victimhood -- Soviet Legacies and Queer Pasts in and around Jaanus Samma's "NSFW. A Chairman's Tale" -- Riikka Taavetti -- 4. Social Memories of Transformative Events in Post-Communist Latvia -- Ethnic and Generational Dimensions -- Laura Ardava-?boli?a and Jurijs ?iki?ins -- 5. Ishans and Murids before, in and after the Gulag -- Strategies of Adaptation to the 1948 Repressions in the Perm Region -- Gulsina Selyaninova -- Part II: Friction and Diversity -- 6. Between Closure and Redemption -- Internment Memory and the Reception of the Compensation Law -- Ulla Savolainen -- 7. Imprisonment Trauma in the Period of the Stalinist Repressions -- Anna Koldushko -- 8. Fragmented Construction of Cultural Memories in Turkey -- How Women Acting in Civil Society Perceive the Kurdish Issue -- Serpil Aç?kal?n Erkorkmaz and Dilek Karal -- 9. Survival Strategies Constructed through Material Aspects of Everyday Life in Postwar Soviet Society -- Anastasia Kucheva -- 10. Living Together -- Memory Diversity in Latvia -- Zane Radzobe and Didzis B?rzi?? -- About the Authors -- Index. 330 $aThis collection focuses on difficult memories and diverse identities related to conflicts and localized politics of memories. The contemporary and history-oriented case studies discuss politicized memories and pasts, the frictions of justice and reconciliation, and the diversity and fragmentation of difficult memories. Friction, Fragmentation, and Diversity: Localized Politics of European Memories brings together methodological discussions from oral history research, cultural memory studies and the study of contemporary protest movements. The politicization of memories is analyzed in various contexts, ranging from everyday interaction and diverse cultural representations to politics of the archive and politics as legal processes. The politicization of memories takes place on multiple analytical levels: those inherent to the sources; the ways in which the collections are utilized, archived, or presented; and in the re-evaluation of existing research. 410 0$aHeritage and memory studies. 606 $aMemory$xPolitical aspects$zEurope 606 $aCollective memory$zEurope 610 $acultural memory, politics of memory, trauma, justice, reconciliation. 615 0$aMemory$xPolitical aspects 615 0$aCollective memory 676 $a940.072 702 $aSalmi-Niklander$b Kirsti 801 0$bUkCbUP 801 1$bUkCbUP 906 $aBOOK 912 $a9910824518703321 996 $aFriction, fragmentation, and diversity$93988298 997 $aUNINA