LEADER 05327oam 2200721I 450 001 9910463875503321 005 20200520144314.0 010 $a0-7656-2658-6 010 $a1-315-70179-0 010 $a1-317-46292-0 024 7 $a10.4324/9781315701790 035 $a(CKB)2670000000587786 035 $a(EBL)1899978 035 $a(SSID)ssj0001402650 035 $a(PQKBManifestationID)12536581 035 $a(PQKBTitleCode)TC0001402650 035 $a(PQKBWorkID)11357605 035 $a(PQKB)11516871 035 $a(MiAaPQ)EBC1899978 035 $a(Au-PeEL)EBL1899978 035 $a(CaPaEBR)ebr11000481 035 $a(CaONFJC)MIL682178 035 $a(OCoLC)898771342 035 $a(OCoLC)1000428200 035 $a(EXLCZ)992670000000587786 100 $a20180706e20152011 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aPerformance management $econcepts, skills, and exercises /$fRobert L. Cardy and Brian Leonard 205 $a2nd ed. 210 1$aLondon ;$aNew York :$cRoutledge,$d2015. 215 $a1 online resource (279 p.) 300 $a"First published 2011 by M.E. Sharpe"--t.p. verso. 311 $a0-7656-2657-8 311 $a1-322-50896-8 320 $aIncludes bibliographical references and index. 327 $aCover; Half Title; Title Page; Copyright Page; Table of Contents; Preface; 1 The Performance Management Process: An Overview; 2 Organizational Context; Opening Example: Just Lay Low; Overview Section; Strategic Context; Horizontal Context; Administrative Context; Opening Example Revisited; Application Section; Basic Skill Builder 2.1: Placing Value on Values; Basic Skill Builder 2.2: Creating Core Values for You Inc; Basic Skill Builder 2.3: Giving Lip Service to Core Values; Basic Skill Builder 2.4: Business-Level Strategies: Your Brand 327 $aBasic Skill Builder 2.5: Balancing the Balanced ScorecardBasic Skill Builder 2.6: Horizontal Context Revisited; Advanced Skill Builder 2.1: Standing Out in a Crowd; Advanced Skill Builder 2.2: Rank 'em and Yank 'em; Advanced Skill Builder 2.3: Fire 'em All; Advanced Skill Builder 2.4: The Personality Filter; Advanced Skill Builder 2.5: Vertical Integration of Employee Morale; Advanced Skill Builder 2.6: Values that Guide Decision Making; 3 Performance; Opening Example: This Company Is Not a Democracy!; Overview Section; Job Analysis; Criteria; Opening Example Revisited; Application Section 327 $aBasic Skill Builder 3.1: When the Customer Is Truly #1Basic Skill Builder 3.2: Teaching Your Dog to C-I-T; Basic Skill Builder 3.3: Power to the People; Basic Skill Builder 3.4: A Governmental Value Equation; Basic Skill Builder 3.5: The Serious Business of Playing Restaurant Roles; Basic Skill Builder 3.6: Where the Values Rubber Meets the Road; Advanced Skill Builder 3.1: Let's Get Behavioral; Advanced Skill Builder 3.2: Outcomes Versus Behaviors at WidgetCo; Advanced Skill Builder 3.3: Grilling Different Ultimate Criteria; Advanced Skill Builder 3.4: When You're on a Role, Just Go with It 327 $aAdvanced Skill Builder 3.5: Beware the Source of the DomainAdvanced Skill Builder 3.6: Is Money the Best Motivator?; 4 Diagnosis; Opening Example: Let's Just Skip It; Overview Section; Observation; Causes of Performance; Opening Example Revisited; Application Section; Basic Skill Builder 4.1: It Pays to Pay Attention in Class; Basic Skill Builder 4.2: Making Sense of Observations; Basic Skill Builder 4.3: Using the Observation Cube in the Classroom; Basic Skill Builder 4.4: Documenting the Observation Cube; Basic Skill Builder 4.5: The Observation Cube ... Now What? 327 $aBasic Skill Builder 4.6: Multiple Options for ObserversAdvanced Skill Builder 4.1: Understanding System Factors; Advanced Skill Builder 4.2: Ability to Measure Ability; Advanced Skill Builder 4.3: People versus Systems; Advanced Skill Builder 4.4: Peak Performance Mind Tricks; Advanced Skill Builder 4.5: Flexibility at the Cost of Observing Performance; Advanced Skill Builder 4.6: Putting the Observation Cube to Work; 5 Evaluation; Opening Example: Are You Feeling Lucky? Well, Are Ya?; Overview Section; Performance Evaluation: What Is It?; Common Performance Characteristics; Common Standards 327 $aOpening Example Revisited 330 $aThis comprehensive text provides an engaging examination of the entire process of performance management. It balances concepts with practical skill-based exercises, and gives readers both an understanding of performance management and the ability to manage performance. An online Instructor's Manual is available to adopters, and free PPTs are available through the author's website. 606 $aEmployees$xRating of 606 $aPerformance$xEvaluation 606 $aPerformance standards 608 $aElectronic books. 615 0$aEmployees$xRating of. 615 0$aPerformance$xEvaluation. 615 0$aPerformance standards. 676 $a658.3/125 700 $aCardy$b Robert L.$f1955-,$0857949 701 $aLeonard$b Brian$f1976-$0857950 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910463875503321 996 $aPerformance management$91915571 997 $aUNINA