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035   $a(MiAaPQ)EBC1446753
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035   $a(CaSebORM)9781439845813
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035   $a(OCoLC)801987221
035   $a(EXLCZ)992670000000593403
100   $a20180611d2011      uy             0
101 0 $aeng
135   $aurcnu||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 10$aYour customers' perception of quality $ewhat it means to your bottom line and how to control it /$fby Baboo Kureemun and Robert Fantina
205   $a1st edition
210  1$aBoca Raton, FL :$cProductivity Press, an imprint of Taylor and Francis,$d2011.
215   $a1 online resource (216 pages) $cillustrations
225 0 $aProductivity Press Book
311   $a1-322-61558-6 
311   $a1-4398-9351-9 
320   $aIncludes bibliographical references.
327   $achapter 1 The Neglected Frontier of Quality in Today?s Qualitysphere -- chapter 2 Why Customers? Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers? Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers? Perception of Quality Initiatives.
330 3 $aProviding the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability.
606   $aQuality of products$xPublic opinion
606   $aConsumers$xAttitudes
608   $aElectronic books.
615  0$aQuality of products$xPublic opinion.
615  0$aConsumers$xAttitudes.
676   $a658.4/013
700   $aKureemun$b Baboo$0848643
702   $aFantina$b Robert
801  0$bFlBoTFG
801  1$bFlBoTFG
906   $aBOOK
912   $a9910463837003321
996   $aYour customers' perception of quality$91895438
997   $aUNINA