LEADER 04586nam 2200649 450 001 9910463692503321 005 20200520144314.0 010 $a0-8261-1056-8 035 $a(CKB)2670000000570521 035 $a(EBL)1812572 035 $a(SSID)ssj0001347076 035 $a(PQKBManifestationID)12594206 035 $a(PQKBTitleCode)TC0001347076 035 $a(PQKBWorkID)11349231 035 $a(PQKB)10321997 035 $a(MiAaPQ)EBC1812572 035 $a(Au-PeEL)EBL1812572 035 $a(CaPaEBR)ebr10951794 035 $a(CaONFJC)MIL650263 035 $a(OCoLC)893332745 035 $a(EXLCZ)992670000000570521 100 $a20141018h20152015 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe art of communication in nursing and health care $ean interdisciplinary approach /$fTheresa Raphael-Grimm ; acquisitions editor, Margaret Zuccarini 210 1$aNew York, New York :$cSpringer Publishing Company,$d2015. 210 4$dİ2015 215 $a1 online resource (202 p.) 300 $aDescription based upon print version of record. 311 $a0-8261-1055-X 311 $a1-322-18983-8 320 $aIncludes bibliographical references and index. 327 $aCover; Title; Copyright; Contents; Preface; Share The Art of Communication in Nursing and Health Care: An Interdisciplinary Approach; Section I: Good Communication Skills: The Foundations; Chapter 1: Encounters; The Power of Positive Regard; Case; References; Chapter 2: Mindfulness; Mindfulness Described; Mindfulness and Health Care; Mindfulness and Information Processing; Clinical Example; Mindful Identification and Self-Correction; Domains of Mindfulness; Domains of Mind in Action; Health Care Example; The Mindfulness Process; Skill Application; Example: Electronic Medical Record Systems 327 $aDistress ToleranceIn Summary; Review: Helpful Hints in the Practice of Mindfulness; References; Chapter 3: Empathy; Importance of Empathy in Patient Care; Empathy Defined; Clinical Example; Application of Mindfulness; Empathy and Mindfulness; References; Chapter 4: Listening; The Mindfulness of Listening; The Basics; Dual Awareness; Clinical Example; Reference; Chapter 5: Words; Therapeutic and Nontherapeutic Communication; Reference; Section II: Navigating Professional Communication Challenges; Chapter 6: Patients' Emotions; Fear; Grief; Sadness; Frustration; Anger; Hopelessness 327 $aChapter 7: TimeChapter 8: Boundaries; Clinical Example 1; Clinical Example 2; Mindfulness; Clinical Example 3; Chapter 9: Biases; Clinical Example; References; Chapter 10: Clinician Emotions; Section III: Everyday Manners in Difficult Clinical Situations; Chapter 11: Mistakes and Apologies; References; Chapter 12: Hope and Bad News; Reference; Chapter 13: Grief; Chapter 14: Expressing Condolences; References; Chapter 15: Disgust; Section IV: Effective Approaches in Challenging Populations; Chapter 16: Difficult Encounters; Clinical Example; Chapter 17: Somatic Complaints; Clinical Example 327 $aChapter 18: Clinician ConflictChapter 19: Substance Abuse; Clinical Example; Clinical Scenario; Practice Considerations; Questions; Section V: Afterword; Chapter 20: Cultivating Mindfulness; Measuring Mindfulness; Mindful Activities and Practices; References; Index 330 $aA handy guide to tackling difficult patient and professional interactions with confidence and compassion. In this age of increasing reliance on technology, it is essential that the fundamentals of compassionate care and good communication remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to navigate a wide variety of difficult patient and professional interactions. The book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and s 606 $aNurse and patient 606 $aCommunication in nursing 606 $aNursing$xStudy and teaching 608 $aElectronic books. 615 0$aNurse and patient. 615 0$aCommunication in nursing. 615 0$aNursing$xStudy and teaching. 676 $a610.7306/99 700 $aRaphael-Grimm$b Theresa$01054053 702 $aZuccarini$b Margaret 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910463692503321 996 $aThe art of communication in nursing and health care$92486352 997 $aUNINA