LEADER 03519nam 2200589 a 450 001 9910463272703321 005 20200520144314.0 010 $a3-8428-2953-1 035 $a(CKB)2670000000406252 035 $a(EBL)1324108 035 $a(OCoLC)854977331 035 $a(SSID)ssj0001159427 035 $a(PQKBManifestationID)11793485 035 $a(PQKBTitleCode)TC0001159427 035 $a(PQKBWorkID)11115678 035 $a(PQKB)11566707 035 $a(MiAaPQ)EBC1324108 035 $a(Au-PeEL)EBL1324108 035 $a(CaPaEBR)ebr10734973 035 $a(EXLCZ)992670000000406252 100 $a20130810d2012 uy 0 101 0 $ager 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aGoverning IT outsourcing relationships$b[electronic resource] $ethe roles of contract, control and relational norms /$fDaniel Kuhlmann 210 $aHamburg $cDiplomica Verlag$d2012 215 $a1 online resource (133 p.) 300 $aCover title. 311 $a3-8428-7953-9 320 $aIncludes bibliographical references. 327 $aGoverning IT Outsourcing Relationships: The roles of contract, control, and relational norms; Table of Contents; List of Figures; List of Tables; List of Abbreviations; List of Keywords; Abstract; 1 Introduction; 1.1 Motivation and Objectives; 1.2 Structure of the study; 2 Theoretical Foundations; 2.1 IS Outsourcing; 2.2 IS Outsourcing Relationships; 2.2.1 IS Outsourcing Relationships as Inter-Organizational Exchanges; 2.2.2 Underlying Challenges of IS Outsourcing Relationships; 2.2.3 IS Outsourcing Relationship Governance Modes; 2.3 Control; 2.4 IS Outsourcing Success 327 $a3 Research Model and Propositions3.1 Research Approach; 3.2 Research Model; 3.2.1 Research Questions, Objectives, and Approaches; 3.2.2 Towards an IS Outsourcing Relationship Framework; 3.2.3 Description of the Research Model; 3.2.4 Summary of Propositions; 4 Case Study; 4.1 Methodology; 4.2 Setting; 4.3 Results; 4.4 Analysis; 5 Discussion; 5.1 Interpretation of Findings and Implications for Theory and Practice; 5.2 Limitations; 5.3 Further Research; 6 Conclusion; Appendix A - Case Study Protocol; References; Autorenprofil 330 $aHauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointl 606 $aInformation technology$xContracting out 606 $aInformation resources management 606 $aElectronic data processing departments$xContracting out 608 $aElectronic books. 615 0$aInformation technology$xContracting out. 615 0$aInformation resources management. 615 0$aElectronic data processing departments$xContracting out. 676 $a004.068 676 $a004.068/4 700 $aKuhlmann$b Daniel$0970030 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910463272703321 996 $aGoverning IT outsourcing relationships$92204975 997 $aUNINA