LEADER 01322nam0 2200301 i 450 001 SUN0074816 005 20100329120000.0 100 $a20100326d1986 |0itac50 ba 101 $aita 102 $aIT 105 $a|||| ||||| 200 1 $aLeonardo scienziato$fFilippo Bottazzi$ga cura di Leonardo Donatelli, Francesco Ghiretti e Andrea Russo 205 $aNapoli : Giannini$b1996 210 $d445 p. ; 25 cm 215 $aIn testa al frontespizio: Società nazionale di scienze lettere e arti in Napoli. 410 1$1001SUN0074814$12001 $aFonti e ricerche per la storia sociale e culturale del Mezzogiorno d'Italia$v3$1210 $aNapoli$cGiannini. 620 $dNapoli$3SUNL000005 700 1$aBottazzi$b, Filippo$3SUNV061263$07543 702 1$aDonatelli$b, Leonardo$3SUNV061264 702 1$aGhiretti$b, Francesco$3SUNV061265 702 1$aRusso$b, Andrea$3SUNV061266 712 $aGiannini$3SUNV000096$4650 801 $aIT$bSOL$c20181109$gRICA 912 $aSUN0074816 950 $aUFFICIO DI BIBLIOTECA DEL DIPARTIMENTO DI GIURISPRUDENZA$d00 CONS XXIV.Cb.22 $e00 BFG2431 995 $aUFFICIO DI BIBLIOTECA DEL DIPARTIMENTO DI GIURISPRUDENZA$gBFG$h2431$kCONS XXIV.Cb.22$op$qa 996 $aLeonardo scienziato$9114553 997 $aUNICAMPANIA LEADER 04624oam 2200757I 450 001 9910463141303321 005 20200520144314.0 010 $a0-203-10085-9 010 $a1-136-23259-1 024 7 $a10.4324/9780203100851 035 $a(CKB)2670000000353804 035 $a(EBL)1181049 035 $a(SSID)ssj0000876982 035 $a(PQKBManifestationID)12466139 035 $a(PQKBTitleCode)TC0000876982 035 $a(PQKBWorkID)10906968 035 $a(PQKB)11468642 035 $a(MiAaPQ)EBC1181049 035 $a(PPN)175866937 035 $a(Au-PeEL)EBL1181049 035 $a(CaPaEBR)ebr10691723 035 $a(CaONFJC)MIL485236 035 $a(OCoLC)845254014 035 $a(OCoLC)841761011 035 $a(EXLCZ)992670000000353804 100 $a20180706d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aEmotional labor in the 21st century $ediverse perspectives on the psychology of emotion regulation at work /$fedited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp 210 1$aNew York :$cRoutledge Academic,$d2013. 215 $a1 online resource (345 p.) 225 1 $aOrganization and Management Series 300 $aDescription based upon print version of record. 311 $a1-138-11591-6 311 $a1-84872-949-9 320 $aIncludes bibliographical references and indexes. 327 $aCover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level 327 $aPART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor 327 $aPART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index 330 $a"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--$cProvided by publisher. 410 0$aOrganization and management series (Routledge (Firm)) 606 $aNonverbal communication in the workplace 606 $aEmployees$xAttitudes 606 $aCustomer relations 606 $aInterpersonal relations 606 $aPsychology, Industrial 608 $aElectronic books. 615 0$aNonverbal communication in the workplace. 615 0$aEmployees$xAttitudes. 615 0$aCustomer relations. 615 0$aInterpersonal relations. 615 0$aPsychology, Industrial. 676 $a331.25/6 701 $aDiefendorff$b James$0895566 701 $aGrandey$b Alicia$0895567 701 $aRupp$b Deborah E.$f1975-$0895568 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910463141303321 996 $aEmotional labor in the 21st century$92000686 997 $aUNINA