LEADER 00931nam0 2200301 450 001 9910507809303321 005 20211129160723.0 010 $a9788862749886 100 $a20211126d2019----km-y0itay50 ba 101 0 $aita 102 $aIT 105 $aa 001yy 200 1 $aLingue e migranti nell'area alpina e subalpina occidentale$ga cura di Michela Del Savio, Aline Pons, Matteo Rivoira 210 $aAlessandria$cEdizioni dell'Orso$d2019 215 $aXVII, 424 p.$cill.$d24 cm 225 1 $aLingua, cultura, territorio 676 $a457.9451$v23$zita 676 $a409$v23$zita 702 1$aDel Savio,$bMichela 702 1$aPons,$bAline 702 1$aRivoira,$bMatteo 801 0$aIT$bUNINA$gREICAT$2UNIMARC 901 $aBK 912 $a9910507809303321 952 $a457.1 SAV 1$b2021/2233 959 $aFLFBC 996 $aLingue e migranti nell'area alpina e subalpina occidentale$92463273 997 $aUNINA LEADER 04115nam 2200613 a 450 001 9910462996003321 005 20200520144314.0 010 $a0-674-07137-9 010 $a0-674-06782-7 024 7 $a10.4159/harvard.9780674067820 035 $a(CKB)2670000000331274 035 $a(StDuBDS)AH24970292 035 $a(SSID)ssj0000820317 035 $a(PQKBManifestationID)11446373 035 $a(PQKBTitleCode)TC0000820317 035 $a(PQKBWorkID)10858197 035 $a(PQKB)10608638 035 $a(MiAaPQ)EBC3301213 035 $a(DE-B1597)178031 035 $a(OCoLC)827083285 035 $a(OCoLC)840445652 035 $a(DE-B1597)9780674067820 035 $a(Au-PeEL)EBL3301213 035 $a(CaPaEBR)ebr10654361 035 $a(OCoLC)923119195 035 $a(EXLCZ)992670000000331274 100 $a20120703d2013 uy 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aRecognizing public value$b[electronic resource] /$fMark H. Moore 210 $aCambridge, Mass. $cHarvard University Press$dc2013 215 $a1 online resource (xiii, 473 pages )$cillustrations 300 $aFormerly CIP.$5Uk 311 $a0-674-06695-2 320 $aIncludes bibliographical references and index. 327 $t Frontmatter -- $tContents -- $tFigures and Tables -- $tIntroduction -- $t1 William Bratton and the New York City Police Department -- $t2 Mayor Anthony Williams and the D.C. Government -- $t3 John James and the Minnesota Department of Revenue -- $t4 Jeannette Tamayo, Toby Herr, and Project Chance -- $t5 Diana Gale and the Seattle Solid Waste Utility -- $t6 Duncan Wyse, Jeff Tryens, and the Progress Board -- $t7 Harry Spence and the Massachusetts Department of Social Services -- $tConclusion -- $tAppendix -- $tNotes -- $tAcknowledgments -- $tIndex 330 $aMark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James. 606 $aPublic administration$xMoral and ethical aspects$zUnited States$vCase studies 606 $aGovernment executives$xProfessional ethics$zUnited States$vCase studies 608 $aElectronic books. 615 0$aPublic administration$xMoral and ethical aspects 615 0$aGovernment executives$xProfessional ethics 676 $a172/.2 700 $aMoore$b Mark Harrison$0985787 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910462996003321 996 $aRecognizing public value$92485075 997 $aUNINA