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010   $a1-280-49214-7
010   $a9786613587374
010   $a0-520-95185-9
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035   $a(EBL)870020
035   $a(OCoLC)784885210
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100   $a20120509d2012      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe managed heart$b[electronic resource] $ecommercialization of human feeling /$fArlie Russell Hochschild
205   $aUpdated, with a new preface.
210   $aBerkeley $cUniversity of California Press$d2012
215   $a1 online resource (353 p.)
300   $aDescription based upon print version of record.
311   $a0-520-27294-3 
320   $aIncludes bibliographical references and index.
327   $apt. 1. Private life -- pt. 2. Public life.
330   $aIn private life, we try to induce or suppress love, envy, and anger through deep acting or ""emotion work,"" just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ""ought"" to feel, we take guidance from ""feeling rules"" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a ""gift exchange"" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rule
606   $aEmotions$xEconomic aspects
606   $aWork$xPsychological aspects
606   $aEmployee motivation
608   $aElectronic books.
615  0$aEmotions$xEconomic aspects.
615  0$aWork$xPsychological aspects.
615  0$aEmployee motivation.
676   $a152.4
676   $a302
700   $aHochschild$b Arlie Russell$f1940-$0510117
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910462737303321
996   $aThe managed heart$92007116
997   $aUNINA