LEADER 05138oam 2200697I 450 001 9910462590603321 005 20200520144314.0 010 $a1-135-93714-1 010 $a0-203-54488-9 024 7 $a10.4324/9780203544884 035 $a(CKB)2670000000357886 035 $a(EBL)1186470 035 $a(SSID)ssj0000910478 035 $a(PQKBManifestationID)12395598 035 $a(PQKBTitleCode)TC0000910478 035 $a(PQKBWorkID)10931874 035 $a(PQKB)10670881 035 $a(MiAaPQ)EBC1186470 035 $a(Au-PeEL)EBL1186470 035 $a(CaPaEBR)ebr10699373 035 $a(CaONFJC)MIL487124 035 $a(OCoLC)843642672 035 $a(OCoLC)860570631 035 $a(EXLCZ)992670000000357886 100 $a20180706e20131988 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aManaging organizational change $ehuman factors and automation /$fFred Fallik 210 1$aAbingdon, Oxon :$cRoutledge,$d2013. 215 $a1 online resource (349 p.) 225 0 $aRoutledge Library Editions: Organizations: Theory & Behaviour ;$vVolume 14 300 $aFirst published in 1988 by Taylor & Francis. 311 $a1-138-99557-6 311 $a0-415-82326-9 320 $aIncludes bibliographical references and index. 327 $aCover; Half Title; Title Page; Copyright Page; Title Page; Original Copyright Page; Table of Contents; Dedication; Preface; Disclaimer; Acknowledgements; Section I. Background; Chapter 1. Automation, Beliefs and Values; 1.Management Beliefs and Values; 2.Employee Beliefs and Values; 3.Behavioral Science as a Tool of Management; 4.Models of Technology and Human Factors; 5.Patterns in the Implementation of Automation; Chapter 2. Background to Automation; 1.The Internal Revenue Service; 2.The Collection Division; 3.The Impetus for Automation; Chapter 3. The Politics of Automation 327 $aChapter 4. The Human Resources Technology Staff1.History and Functions; 2.Measuring the Impact of Automation; Section II. Automation Implementation; Chapter 5. The Automated Collection System; 1.Introduction; 2.The Technology of Automation; 3.The Organization of the ACS; 4.The Management Structure of the ACS; 5.The Work Structure of the ACS; 6.The Transition from COF to ACS; Chapter 6. Personnel Recruitment and Retention; 1.Background; 2.Research Methodology; 3.Data Analysis Procedures; 4.Results: Summary Statistics; 5.Results: Relationships Among Items; 6.Study Summary 327 $a7.Recommendations on Recruitment and Staff TurnoverChapter 7. Human Factors; 1.Ergonomie Considerations; 2.The Workstation Environment; 3.Changes in Job Satisfaction; Chapter 8. Training; 1.Background; 2.The ACS Training Plan; 3.Training Functions and Objectives; Chapter 9. Team Building and Resources; 1.Background to the Focused Group Interview; 2.Focused Group Interview Procedures; 3.Applying the Focused Group Interview Technique; Chapter 10. Organization and Management; Section III. Lessons Learned; Chapter 11. Automation and Leadership; 1.The Role of the Supervisor 327 $a2.General Considerations for Managing3.Managing in an Automated Environment; 4.Performance Characteristics; 5.Organizational Culture and Management; 6.Conclusions; Chapter 12. Motivation and Productivity; 1.Background; 2.The Structure of Employee Participation; 3.The Degree of Participation; 4.The Process of Participation: Why it Works; 5.Some Organizational Programs to Improve Motivation and Satisfaction; 6.Summary and Conclusions; Chapter 13. Looking Back: Summary and Recommendations; 1.Success Factors in Retrospect; 2.Lessons Learned in Retrospect; Appendix 1 327 $aHuman Factors in Automation: Recommendations By the Human Resources Technology StaffAppendix 2; "What's Your Opinion?" Attitude Survey; Appendix 3; Recruitment/Retention Instruments; References; Additional Resources; Index 330 $aThe United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions. 410 0$aRoutledge Library Editions: Organizations 606 $aAutomation$xHuman factors 606 $aOrganizational change$xManagement$vCase studies 606 $aPsychology, Industrial$vCase studies 608 $aElectronic books. 615 0$aAutomation$xHuman factors. 615 0$aOrganizational change$xManagement 615 0$aPsychology, Industrial 676 $a352.44 700 $aFallik$b Fred.$0934689 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910462590603321 996 $aManaging organizational change$92104810 997 $aUNINA