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100   $a20180706d2012      uy             0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe crisis manager $efacing disasters, conflicts, and failures /$fOtto Lerbinger
205   $a2nd ed.
210  1$aNew York :$cRoutledge,$d2012.
215   $a1 online resource (396 p.)
225 1 $aRoutledge communication series
300   $aRev. ed. of: The crisis manager : facing risk and responsibility. 1997.
311   $a0-415-89231-7 
320   $aIncludes bibliographical references and index.
327   $a1. Understanding crises -- 2. Risk management : preparing for the worst -- 3. Crisis communication -- 4. Image restoration strategies in crisis communication -- 5. Natural crises -- 6. Biological crises -- 7. Technological crises -- 8. Confrontation crises -- 9. Crises of malevolence -- 10. Crises of mismanagement -- 11. Crises of skewed management values -- 12. Crises of deception -- 13. Crises of management misconduct -- 14. Learning from crises.
410  0$aRoutledge communication series.
606   $aConflict management
606   $aCrisis management
608   $aElectronic books.
615  0$aConflict management.
615  0$aCrisis management.
676   $a658.4/056
700   $aLerbinger$b Otto.$0114226
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910462306103321
996   $aThe crisis manager$92273156
997   $aUNINA