LEADER 04725nam 2200697 a 450 001 9910461657203321 005 20200520144314.0 010 $a1-283-37184-7 010 $a9786613371843 010 $a1-4008-2909-7 024 7 $a10.1515/9781400829095 035 $a(CKB)2670000000133291 035 $a(EBL)819621 035 $a(OCoLC)769342463 035 $a(SSID)ssj0000639160 035 $a(PQKBManifestationID)11354427 035 $a(PQKBTitleCode)TC0000639160 035 $a(PQKBWorkID)10599128 035 $a(PQKB)11695803 035 $a(MiAaPQ)EBC819621 035 $a(OCoLC)792704399 035 $a(MdBmJHUP)muse36737 035 $a(DE-B1597)447351 035 $a(OCoLC)979910723 035 $a(DE-B1597)9781400829095 035 $a(Au-PeEL)EBL819621 035 $a(CaPaEBR)ebr10522188 035 $a(CaONFJC)MIL337184 035 $a(EXLCZ)992670000000133291 100 $a19980914d1999 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 12$aA non-random walk down Wall Street$b[electronic resource] /$fAndrew W. Lo, A. Craig MacKinlay 205 $aCore Textbook 210 $aPrinceton, N.J. $cPrinceton University Press$d1999 215 $a1 online resource (449 p.) 300 $aDescription based upon print version of record. 311 $a0-691-05774-5 311 $a0-691-09256-7 320 $aIncludes bibliographical references (p. 395-415) and index. 327 $t Frontmatter -- $tContents -- $tList of Figures -- $tList of Tables -- $tPreface -- $t1. Introduction -- $tPart I. -- $tIntroduction -- $t2. Stock Market Prices Do Not Follow Random Walks: Evidence from a Simple Specification Test -- $t3. The Size and Power of the Variance Ratio Test in Finite Samples: A Monte Carlo Investigation -- $t4. An Econometric Analysis of Nonsynchronous Trading -- $t5. When Are Contrarian Profits Due to Stock Market Overreaction -- $t6. Long-Term Memory in Stock Market Prices -- $tPart II. -- $tIntroduction -- $t7. Multifactor Models Do Not Explain Deviations from the CAPM -- $t8. Data-Snooping Biases in Tests of Financial Asset Pricing Models -- $t9. Maximizing Predictability in the Stock and Bond Market -- $tPart III. -- $tIntroduction -- $t10. An Ordered Probit Analysis of Transaction Stock Prices -- $t11. Index-Futures Arbitrage and the Behavior of Stock Index Futures Prices -- $t12. Order Imbalances and Stock Price Movements on October 19 and 20. 1987 -- $tReferences -- $tIndex 330 $aFor over half a century, financial experts have regarded the movements of markets as a random walk--unpredictable meanderings akin to a drunkard's unsteady gait--and this hypothesis has become a cornerstone of modern financial economics and many investment strategies. Here Andrew W. Lo and A. Craig MacKinlay put the Random Walk Hypothesis to the test. In this volume, which elegantly integrates their most important articles, Lo and MacKinlay find that markets are not completely random after all, and that predictable components do exist in recent stock and bond returns. Their book provides a state-of-the-art account of the techniques for detecting predictabilities and evaluating their statistical and economic significance, and offers a tantalizing glimpse into the financial technologies of the future. The articles track the exciting course of Lo and MacKinlay's research on the predictability of stock prices from their early work on rejecting random walks in short-horizon returns to their analysis of long-term memory in stock market prices. A particular highlight is their now-famous inquiry into the pitfalls of "data-snooping biases" that have arisen from the widespread use of the same historical databases for discovering anomalies and developing seemingly profitable investment strategies. This book invites scholars to reconsider the Random Walk Hypothesis, and, by carefully documenting the presence of predictable components in the stock market, also directs investment professionals toward superior long-term investment returns through disciplined active investment management. 606 $aStocks$xPrices$xMathematical models 606 $aRandom walks (Mathematics) 608 $aElectronic books. 615 0$aStocks$xPrices$xMathematical models. 615 0$aRandom walks (Mathematics) 676 $a332.63/222 686 $aQK 620$2rvk 700 $aLo$b Andrew W$g(Andrew Wen-Chuan)$0117381 701 $aMacKinlay$b Archie Craig$f1955-$0121362 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910461657203321 996 $aNon-random walk down Wall Street$964020 997 $aUNINA LEADER 03576nam 2200541 450 001 9910679897903321 005 20230607220905.0 010 $a1-85418-592-6 035 $a(CKB)1000000000336952 035 $a(EBL)309038 035 $a(OCoLC)171581756 035 $a(SSID)ssj0000079794 035 $a(PQKBManifestationID)11983391 035 $a(PQKBTitleCode)TC0000079794 035 $a(PQKBWorkID)10076349 035 $a(PQKB)11081413 035 $a(MiAaPQ)EBC309038 035 $a(EXLCZ)991000000000336952 100 $a20181004e20021999 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aTelephone tactics /$fGraham Roberts-Phelps 210 1$aLondon :$cThorogood,$d2002. 210 4$dİ1999 215 $a1 online resource (222 p.) 300 $aDescription based upon print version of record. 311 $a1-85418-177-7 327 $aIntroduction; Remember!; Contents; Section 1: Telephone tactics for customer satisfaction; The telecommunications revolution; Creating a positive impression; Master the basics; Effective telephone guidelines; Advanced telephone rapport; Structuring a telephone call; Telephone skills assessment; Gathering information - key skills; Turning customer problems into opportunities; Confirming - key skills; Difficult situations - key skills; Dealing with angry customers; Assertiveness on the telephone; Telephone skills - best practise summary; Customer service - application assignments 327 $aSection 2: Gaining appointments by telephoneThe importance of proactive prospecting; Sales is a numbers game; The most important step in the sales process; Ten top tips on making appointments; Making appointments: planning and preparation; Getting past gatekeepers; How to structure a call; Cold-calling blues; 'Warm-calling': A three-step method to increase your sales; Ideal appointment times; Example call; Prospect tracking; Appointments - application assignments; Section 3: Achieving better sales results on the telephone; How to get even better sales results; Customer focus 327 $aSelling and customer serviceAn introduction to selling on the telephone; Structuring a sales call; Preparation, organisation and planning; Converting incoming calls into sales; Outgoing calls - working a list; Personal organisation; Voice projection; The sales call; The voice that sells; Telephone sales questioning techniques; Features and benefits (FAB); Developing FAB statements; People buy for different reasons; Handling objections and questions; Overcoming objections; Closing the sale; Ending the call; Telephone selling - application assignments; Section 4: Credit collection by telephone 327 $aIntroductionCalculating the real cost of bad debts; Prevention is better than cure; Organising credit management; Types of question; Collection letters; Debt collection - application assignments 330 $aA comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. 606 $aTelephone etiquette 606 $aTelephone in business 615 0$aTelephone etiquette. 615 0$aTelephone in business. 676 $a651.73 700 $aRoberts-Phelps$b Graham$01006176 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910679897903321 996 $aTelephone tactics$92403705 997 $aUNINA